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Longo Toyota

El Monte, CA

4.8
5,073 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,073 reviews

June 02, 2022

Service technicians are very courteous and professionals. We have gone to longo to service our vehicles for that reason. More

by Hahu50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your auto care needs

June 02, 2022

Great dealership. my device advisor Teddy Chiu is always very helpful and explains all work that is being performed. More

by Cordloyola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Chiu
Jun 02, 2022 -

Longo Toyota responded

Thank you for the kind posting and we never want you going anywhere else but Longo Toyota. Make it a great day and hurry back

June 02, 2022

Took car in 7:45am-10:45am for oil change with an appt — oh the wait… More

by hkang9521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Jun 02, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about the time your service has taken. Your feedback has been shared with our Svc Mgmt team.

June 01, 2022

Took 6 hours for a mirai service, on top of that the bubble steering wheel is not covered by Toyota warranty, they try to fix it with a heat gun, when I got the car, they didn’t do anything to it, on to More

by angliglobal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donovan Toledo
June 01, 2022

I got the reliable service for my car that I've come to know at Longo Toyota. More

by A.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agustin Jauregui
Jun 02, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota

May 31, 2022

I had a wonderful experience working Juan. He was very helpful and patient with me. More

by maxineburrell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Longo Toyota responded

We're honored to serve you and please enjoy what you drive - Team Longo

May 29, 2022

JJ was great! Clear and concise about what my car needs. Communicated and further issues, and got me outta there ahead of time! More

by Branski
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Longo Toyota responded

We're delighted to read of the caring attention provided by JJ during your service visit @ Longo Toyota Svc Dept. Make it a great day and hurry back - Team Longo

May 29, 2022

Truck came on time, salesman had truck prepared and waiting for me upon arrival for pickup, paperwork and payment. Wish all transactions went so smoothly. More

by 20united20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations and enjoy what you drive - Team Longo

May 28, 2022

Great service department. Sometimes there can be a line so it’s always good to have an appointment. But overall, I never had a bad experience. More

by VSuzuki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
May 31, 2022 -

Longo Toyota responded

We never want you going anywhere but Longo Toyota Svc Dept. Make it a great day - Team Longo

May 27, 2022

Great dealership and great service technician. I drive from Sylmar to El Monte, but we’ll worth it. More

by Kawrocket39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Longo Toyota responded

Have a wonderful and safe holiday weekend and hurry back - Team Longo

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