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Longo Toyota

El Monte, CA

4.8
5,116 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,116 reviews

May 20, 2022

Porque siempre me hacen sentir como en casa y me ayudan en lo posible para salir contenta con mi vehiculo. Gracias Longo Toyota. :) More

by Maribel Monjarrez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Gamboa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodrigo Castro
May 20, 2022 -

Longo Toyota responded

Nos sentimos honrados de servirle y le damos la bienvenida a la familia Longo: disfrute de lo que conduce

May 20, 2022

Everything was great and explained in detail. Customer service was so amazing. The car was delivered on time. Excellent More

by Olga Valadez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heecher Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Longo Toyota responded

Thank you Ms. Valadez for the kind posting and we're honored to serve you - Team Longo

May 18, 2022

The gentleman that assisted me Carlos was very attentive and answered all my questions concerning my car . More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry I had put Carlos but its albert
May 19, 2022 -

Longo Toyota responded

We're honored to serve you Ms. Grace and have a wonderful rest of the week - Team Longo

May 18, 2022

When you have a promotion code someone should use honestly open toward the customer thank you. More

by Chhuon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apologize for your dissatisfaction. Due to the anonymity of DR, we're unable to research your visit thoroughly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: danny.guerrero@longotoyota.com We look forward to hearing back from you

May 18, 2022

Our experience at Longo Toyota was beyond expectation. Our sales rep Juan made buying our new highlander quick and easy! A great trait juan had that others didn’t is that he was bilingual and built a bond More

by Joey Hamma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota Sls Dept. Thank you Mr. Hamma for the kind posting and delighted to read of the caring attention provided by Juan and the team @ Longo. Enjoy what you drive and welcome to the Longo Family

May 18, 2022

I Like this longo dealership service dept. It always meet my expectations. My service advisor Noli Evangelista is the best More

by duran.froilan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota - Make it a great day and hurry back

May 16, 2022

Very easy checking in/out process. On-time services as promised. However, my car was returned without a quick wash. I feel as if I brought my car to small repair place outside. More

by Phuong2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

To our valued guest. In response to the drought crisis in California, Longo Toyota temporarily suspended complimentary car washes starting July 2021 to present. Coupon is handed out to our guest to either enjoy a free tall coffee | tea during their service stay and or to use the coupon for a complimentary car wash redeemable at a later date. Please feel free to contact Ethan if you did not receive this at the time of write-up. Thank you for supporting our efforts to conserve water!

May 16, 2022

Excellent in sales, not so good in finance. Supposedly 1st comes 1st served, but not. Salesmen helped their buyers cut in line. Same in service. More

by VT0522
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Longo Toyota responded

We're certainly sorry for any delays your Sls | Svc visit may have caused. Due to the screen name used in this posting, we're unable to research this matter further. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. She can be reached at 626.580.6057 or kary.loefler@longotoyota.com, we look forward to hearing back from you - Team Longo

May 16, 2022

Isaac Baños was wonderful! He was very detailed and thorough in the explanation of all the options available on the vehicle of our choice. Isaac was professional through out ou More

by mrs.krushing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Uribe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota - CONGRATULATIONS Mrs. Krushing and we're honored to serve you!

May 16, 2022

The staff are friendly, helpful, and attentive to the needs of their customers. Their staff works with getting the best deal. More

by mariirasema13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Longo Toyota responded

Thank you for such a kind posting and please know how honored we are to serve you. Make it a great day and enjoy what you drive -Team Longo

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