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Longo Toyota

El Monte, CA

4.8
5,067 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,067 reviews

April 22, 2022

Service rep. Is friendly and polite. Quick, no wait. I always come here for services. More

by H.C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lam
Apr 22, 2022 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo to handle your car care needs. Have a wonderful weekend - Team Longo

April 22, 2022

Excellent service! Bruce H. our service specialist, always takes care of our needs. He is trustworthy, courteous and sincere. If he informs us that something needs to b More

by Hybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU for your Dealer Rater review. We appreciate you coming to Longo Toyota for your car care needs and know you have many choices, we're honored you've chosen Longo | Bruce Herrera to handle your car care needs. Thank you so much for this wonderful posting. Have a great weekend - Team Longo

April 21, 2022

I like Longo Toyota My Service Tech didn t call me or reach out to me at all Noli almost forgot but one thing i will say is Parts at Longo are very expensive i like the fact that they are super friendl More

by Noe Peloncito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and we're certainly a dealership that does listen to our guests feedback. Many changes have taken place with feedback such as yours and we appreciate your voice - Team Longo

April 21, 2022

Nick Luu provided great service, he was experienced and helpful which made buying a new car easy! More

by Mdd1@sbcglobal.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Longo Toyota responded

We're honored @ Longo Toyota to serve you and Congratulation on your recent purchase. Delighted to know Nick took wonderful care of you - Enjoy what you drive and welcome to the Longo Family

April 20, 2022

Bad experience, the person who attended me told me that I did not have my services for free, he treated me rudely, I had to go talk to a manager so that they would give me the first of my three complementary More

by Daniel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Malik Abbas
Apr 26, 2022 -

Longo Toyota responded

We're sorry to read about this matter you've posted on DealerRater. As a guest of Longo's you must know how important our guests experiences are and would like the opportunity to discuss this in detail. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. Matthew Menendez, Service Manager would like to speak with you please feel free to contact Matthew, at your convenience. D: 626.652.3614 E: matthew.menendez@longotoyota.com

April 20, 2022

Excellent dealership. Everyone i met was kind and respectful. Cassey was very helpful and knowledgeable. He made my car buying experience stress free and smooth. Unlike ot More

by edgar d
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Longo Toyota responded

Thank you for sharing your visit to Longo Toyota Sls Dept. on DealerRater and delighted to read of the caring attention provided by Cassey. Enjoy what you drive and welcome to the Longo Family

April 18, 2022

The sales man was really helpful and made the experience a good one and one to remember More

by arturozuniga43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Longo Toyota responded

Thank you for the kind posting on DealerRater and delighted to read of the caring attention Fred Williams and the team @ Longo Toyota provided. Enjoy what you drive!

April 17, 2022

This dealer is efficient and very organized. The staff is honest and straight to the price which I really appreciate More

by carolina.osorio76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Abbas
Apr 18, 2022 -

Longo Toyota responded

Thank you for the 5-star DealerRater review and we're honored to serve you - Team Longo

April 17, 2022

Just bought a new car from Harley of Longo Toyota Today. Harley was professional, friendly, and straight forward. She made the dreaded car purchase experience smooth and quick. We drove the car off the l More

by Chuck91007
Recommend Dealer
Yes
Employees Worked With
Harley Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Longo Toyota responded

What a great way to start our week @ Longo Toyota with such a kind posting such as yours - Thank you Chuck91007, we're honored to serve you and enjoy what you drive -Team Longo

April 17, 2022

This dealership is good, convenient, very clean, friendly and timely. The service is very good. More

by Robert Hong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Longo Toyota responded

We're honored to serve you Mr. Hong and delighted to read of the caring attention provided by Mandi and the Svc team @ Longo Toyota. Make it a great day!

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