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Longo Toyota
El Monte, CA
5,131 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 5,131 reviews
January 13, 2022
Outstanding courtesy, professionalism, overall dealer image. Outstanding customer service. Second time returning customer for new car purchase. Would definitely recommend dealership to family and frien image. Outstanding customer service. Second time returning customer for new car purchase. Would definitely recommend dealership to family and friends. More
by TikiMo
Employees Worked With
January 13, 2022
Great service , I would choose Joseph as my auto adviser again. He is polite, courteous, enthusiastic, and attentive to auto needs and recommendations necessary. again. He is polite, courteous, enthusiastic, and attentive to auto needs and recommendations necessary. More
by Minmh
Employees Worked With
Perez, Joseph
January 12, 2022
Excellent customer service great workmanship and honest techs very helpful willing to answer any question will continue to come back techs very helpful willing to answer any question will continue to come back More
by Timothy.muniga
Employees Worked With
January 11, 2022
Professional and courteous people with an excellent waiting facility for the service department. Car service lines are sometimes busy but they move fast. waiting facility for the service department. Car service lines are sometimes busy but they move fast. More
by Di2cco
Employees Worked With
George Angiano
January 10, 2022
Fred Williams was awesome to work with. He was honest, personable and made my purchase transaction so easy. The dealership had us in and out in an hour. I would definitely come back and purchase my next c personable and made my purchase transaction so easy. The dealership had us in and out in an hour. I would definitely come back and purchase my next car from them. Thank you Fred! I’m loving my new Mirai! More
by Emarieg5
Employees Worked With
January 09, 2022
Fred Williams was very knowledgeable about the vehicles we were looking at. He answered all of our questions and walked us through the process and explained everything to us. we were looking at. He answered all of our questions and walked us through the process and explained everything to us. More
by david.rosen.77
Employees Worked With
January 09, 2022
Very Pleasant experience, Price just a tiny bit north of what I wanted but was tolerable. Both Chris and Ashley were more than decent and accommodating in their treatment of me snd my tiny request, heavy du what I wanted but was tolerable. Both Chris and Ashley were more than decent and accommodating in their treatment of me snd my tiny request, heavy duty car mats and cargo net thrown and installed into the deal as I requested. Ms. Fong, comprehensively and competently finished my paperwork and was agreeable with a special request made as well as Chris regarding supporting my effort as an Asian American Writer to pickup a copy of my ebook Autobiography. All and all a very personable experience. Left feeling nicely serviced by Longo staff, irrespective of final price a tad on the high side, but considering the service, lack of ‘Instant’ availability of ‘Great Gas Mileage Toyota Hybrids (They required a deposit, then would be delivered in appr 3 mos, hopefully) As I was in an urgent situation, the whole experience eas acceptable and I went home that evening a satisfied customer with a Toyota Camry Hybrid SE. More
by Sean Lee
January 08, 2022
Wonderful service without ripping people off or raising their prices Daniel Nono was the best salesman and he is adorable their prices Daniel Nono was the best salesman and he is adorable More
by cfodrey03
Employees Worked With
January 08, 2022
Took my vin. I told him my auto trans was shuddering. He told me I would have to pay diagnosis fee. I told him no, there is a active recall on my spec vehicle. He said car is out of warranty, so need to pay told me I would have to pay diagnosis fee. I told him no, there is a active recall on my spec vehicle. He said car is out of warranty, so need to pay diagnosis fee. And he said no active recalls. He said from his experience of working in the industry, most likely would need to replace the transmission. Saids this is normal wear. I said car is only 5 years old. And it's a Camry. He said these cars are not as well built as they use to be. Gave me corporate number to complain and he insisted I pay the diagnosis fee to at least know for sure the problem. And if I need to replace the transmission, I at least know what's wrong with the car. I refused and left. Came back the next day. Spoke to different service consultant. Told him my problem. He took my vin. Looked up and saw vehicle in fact does have an active recall. Transmission no longer shudders after torque converter replaced.. paid absolutely nothing. Covered under recall. Went from practically having to pay for a diagnosis fee just for a tech to look at the vehicle. And then $5000+ to have the transmission issue resolved. To paying nothing... Very nice guy, but how ill informed is this service consultant, I really hope this was just one of those unfortunate rare mistakes. Would have hate this to happen to other people who get pressured into handling over tons of money even for recall work. More
by Personal experience
Employees Worked With
