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Longo Toyota

El Monte, CA

4.8
5,073 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,073 reviews

July 07, 2021

Good service. Efficient. Good waiting area positing people. Nice amenities while waiting. Have and will continue to be a customer and recommend to others as I have in the past More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Longo Toyota responded

Thank you for the shout out on DR about your service visit to Longo Toyota. I will certainly make sure to send a copy of this review over to Eric, I know it's going to make his day - Team Longo

July 06, 2021

Isaac Banos of Longo Toyota made buying a toyota certified pre-owned super easy and clear. They have the best inventory, staff, and facility. Really made buying a car a fun and easy process & gave u More

by Marty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater. We're so honored to serve you and delighted to read of the caring attention provided by Isaac and the team @ Longo Toyota. Enjoy what you drive and here's to many more years - Team Longo

July 06, 2021

Malik was very helpful, I was very upset when I walked in. Malik was very courteous and helped me with my lease contract. Thank you Malik More

by lauracalderon1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Abbas
Jul 07, 2021 -

Longo Toyota responded

Congratulations Ms. Calderon on your recent purchase @ Longo Toyota. I'm delighted to know Malik took wonderful care of you during your visit. Make it a great day and please stay safe - Team Longo

July 05, 2021

Longo best dealer worldwide. Thank you Robert Castillo For sealing the deal. More

by Moranmau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Wang
Jul 06, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and trusting Longo Toyota | Robert with your car care needs. Enjoy what you drive - Team Longo

July 04, 2021

When you don’t have an appointment they make you wait a long time even when apt line is empty. More

by Herbertgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Good Morning Mr. Gutierrez, we're sorry to read of the dissatisfaction your had while visiting our service center. As you can imagine, being a high volume dealership both in Svc & Sls, or a highly sought after restaurant and or doctor's office, appointments are encouraged although not necessary. We do our best to serve our guests in a timely manner and apologize if your unexpected visit was delayed. We appreciate you sharing your viewpoint.

July 04, 2021

I think Toyota care package is good deal. Check-in process is easy. Plenty of waiting area for customers and it's clean with amenities. More

by Happy June
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you Happy June for your trust in our dealership - Hurry back - Team Longo

July 03, 2021

Extremely easy process in and out of service in timely manner . Comfortable waiting area and Starbucks . Love the service and everyone makes you feel like a v.I.p. More

by Pawbdog1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and hurry back

July 01, 2021

This is my second time coming back to purchase another vehicle from the same salesman Juan Maldonado. He has wonderful customer service, very helpful bilingual Spanish speaking, respectful and willing to More

by sandra.perez30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for returning back a 2nd time to Longo Toyota and honored to serve you. We couldn't agree with you more about Juan, he's certainly one of the many reasons why Longo is Longo. Make it a great day and please have a safe holiday weekend. Team Longo

July 01, 2021

Longo Toyota was fantastic to do business with!!! The sales staff was very patient and supportive. I highly recommend Longo for your next purchase! More

by proscoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota to handle your car care needs. Have a safe holiday weekend - Team Longo

June 30, 2021

Customer service are friendly, the repairs are good and done on time, I like Longo, they call me make sure I know about my car have a safety recall, and set up the appointment for the repair. More

by raylaw6668
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your service visit with Longo Toyota and appreciate your efforts, in recognizing one of our team members, Mandi. She's certainly one of the many reasons why Longo is Longo - Have a safe holiday weekend - Team Longo

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