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Longo Toyota

El Monte, CA

4.8
5,143 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,143 reviews

November 21, 2020

Fred Williams was a great consultant. Friendly and accomodating. Truck was in perfect condition. All terms were explained clearly. Excellent service. Will shop at Longo Toyota again More

by pelina_renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Longo Toyota responded

Good Morning Pelina Renee - From all of us at Longo Toyota we wanted to THANK YOU for entrusting us with your car care needs and we wish you and your family a Safe | Happy Holiday - Team Longo

November 17, 2020

He is amazing! He didn’t pressure us to get a car, which i loved because other places did. He was really helpful and patient with us! More

by Karimmel28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Longo Toyota responded

Thank you for your kind posting about your visit to Longo Toyota. Appreciate your efforts in recognizing our team member, Juan. Make it a great day and please stay safe - Team Longo

November 16, 2020

Stopped by Longo Toyota and was assisted by Daniel Lopez, he had amazing customer service and convinced me to get the $1 car wash, which surprisingly came out really good. I will definitely refer to my frien More

by Tlin72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Nov 16, 2020 -

Longo Toyota responded

What a great way to end our day at Longo Toyota. Longo loves giving out special ($1.00 carwash) but more importantly that Daniel took wonderful care of your servicing needs. Have a wonderful rest of the week and we will see you in another 5K miles or 6 months. Stay safe - Kary Loefler/Guest Relations Director

November 14, 2020

Mr Williams was so relatable and helpful during the entire process. If there was a dictionary definition that defines a great salesman - in my mind I would see only a model of Fred Williams. Thank you More

by Dang.minhho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Longo Toyota responded

Thank you for entrusting Longo Toyota/Fred Williams with you car care needs. Have a wonderful week and please stay safe - Team Longo

November 12, 2020

Always look for our favorite salesman, Isaac! You can always expect great customer service, he is friendly and he is someone who works with you to get you what you want! More

by Kimesqui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Longo Toyota responded

Thank you * Thank you * Thank you for taking the time to post on DealerRater. I'm delighted to read of the caring attention provided by Isaac. Enjoy what you drive and thank you again, for being the most important part of our business. Kary Loefler Guest Relations Director

November 11, 2020

Thank youu Isaac for your amazing service! i appreciate the friendliness and patience you showed towards me and my family. It is very much appreciated! More

by mayra b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elise Fong
Nov 11, 2020 -

Longo Toyota responded

Thank you for the shout out on DealerRater and appreciate your efforts in recognizing Isaac @ Longo Toyota. Make it a great day and please stay safe - Team Longo

Nov 12, 2020 -

mayra b responded

Also i forgot to add in, I give Elise Fong a 1 star rating specifically. She wasn't very nice or patient and had rushed my father and I through paperwork. She even had the audacity to forget some papers for us to sign when we were leaving the finance department. Maybe someone can tell her to mind her manners. Thanks.

Nov 12, 2020 -

Longo Toyota responded

Good Morning and we really do, appreciate your feedback. We do train all our employees on the importance of not only meeting our guests expectations, but exceeding them. I'm sadden that you or your father, didn't get to witness this in Elise. She's usually very kind and attentive to our guest and their needs. I will share your thoughts with her reporting Mgr. In closing, due to the anonymity of DealerRater, I have no way of researching this matter and or contacting you directly to discuss further. However, I can be reached at your convenience: D: 626.580.6057 E: kary.loefler@longotoyota.com Please know that I'm always here to listen Kary

November 11, 2020

Fred was amazing. We purchased our daughter her first car. He was helpful and showed us various styles before we made the decision. Would highly recommend Fred on any purchase at Longo Toyota. More

by Cjmataalii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Longo Toyota responded

Congratulations to your daughter first vehicle. From all of us at Longo Toyota, we're honored to have been selected to be part of the memorable experience for your family. Make it a great day and keep spreading the word about Longo / Fred, we can never have enough business. Stay safe! Kary Loefler Guest Relations Director

November 10, 2020

Very professional and kind, will find the best deal for you and respects your decisions when getting options for your vehicle. Will do business with him José Luis Del Solar again! More

by yjm_ar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your visit to Longo Toyota. Enjoy what you drive and CONGRATULATIONS on your purchase. Team Longo

November 10, 2020

We had a great experience at Longo Toyota! Juan Maldonado, our sales representative, was knowledgeable and answered all of our questions as well as mapped out several options for the purchase of ou More

by Julio Núñez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jules Lee
Nov 10, 2020 -

Longo Toyota responded

Good Afternoon Mr. Nunez, From all of us at Longo Toyota - THANK YOU for entrusting us with your car care needs. The services you received from Juan, is exactly how they should be. We're here to make sure you completely understand your vehicle (inside/out), it's important to us and delighted to read of the caring attention Juan provided. Thank you again, for being the most important part of our business!. Kary Loefler Guest Relations Director

November 08, 2020

So thankful for Fred Williams’ support! Buying a car was a nerve racking experience and Fred made it quick and easy. Straightforward, honest, accommodating and patient as I changed my mind a couple times. T More

by Familiaorozco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Longo Toyota responded

What an amazing way to begin our week at Longo Toyota with such a kind review on DealerRater. THANK YOU and honored you've chosen Longo/Fred to handle your car care needs. We will see you soon, when your daughter's ready, we will be waiting with open arms. Kary Loefler Guest Relations Director

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