Longo Toyota

Another good experience at the service department Went back to the service department for my complimentary service and was met by Nestor Gonzalez who told me that Mandi Davis would be in a little late Went back to the service department for my complimentary service and was met by Nestor Gonzalez who told me that Mandi Davis would be in a little later. He wrote up the paperwork and I found him to be knowledgeable and friendly, while I was there I had the pleasure of meeting guest relations director Kary Loefler and told her that I really appreciate her responding to my previous reviews. Later on I was able to see Mandi Davis who like last time did a good job on reviewing the service done on my car, Thanks again to everyone. More

Great easy car experience Issac Banos helped me get my first car, he did an amazing job with helping me out, great guy. I 100% recommend coming to Longo Toyota ! Issac Banos helped me get my first car, he did an amazing job with helping me out, great guy. I 100% recommend coming to Longo Toyota ! More

Great Experience, Amicable Staff, & Efficient After stepping out of my car at the Used Car Sales building, I was immediately welcomed by Isaac with a warm smile and friendly greeting, I went to s After stepping out of my car at the Used Car Sales building, I was immediately welcomed by Isaac with a warm smile and friendly greeting, I went to see Oscar for a pre-scheduled 1 pm appointment, only to be declined by Oscar because his 10 am customer showed up at 1 pm. Oscar should have seen me at my appointment time and the really late customer should have waited. Despite Oscar's rejection, Isaac took excellent care of me...showing me the used car that I was interested in, took it out for a test drive, and came back to purchase the car. The purchasing process was smooth and went very well with both Isaac and Quang. Thank you, all, for such a great non-pressure experience. More

Smooth sailing Jorge was informative and helpful. He answered all questions, went above and beyond to accommodate us and was generous and straightforward. After a re Jorge was informative and helpful. He answered all questions, went above and beyond to accommodate us and was generous and straightforward. After a really bad experience at Cerritos Toyota, Jorge managed to clean the bad taste our of our mouths and get us into exactly what we wanted. More

Large selection & patient sales rep with extensive knowledge After several visits to see Rueben we finally decided to purchase a Toyota Highlander. Reuben was the perfect sales rep answering all our questions. S After several visits to see Rueben we finally decided to purchase a Toyota Highlander. Reuben was the perfect sales rep answering all our questions. Super smooth paperwork process made for a perfect purchase. All the time spent explaining car features showed us how much Reuben cares for customers. More

Friendly and direct, clear communication Hovig was very nice and had great customer service. He helped me find the perfect car for my budget. He also helped set up Bluetooth and explain some Hovig was very nice and had great customer service. He helped me find the perfect car for my budget. He also helped set up Bluetooth and explain some of the features in my new car. I have recommended him to my family for future car purchases. I didn’t feel rushed or obligated to sign anything. He worked well under pressure and was very efficient. More

Not friendly! I went to look at a few cars that I was interested that I noticed that they had at this dealership. Upon coming into the Used Car Department I was gre I went to look at a few cars that I was interested that I noticed that they had at this dealership. Upon coming into the Used Car Department I was greeted by a gentleman named "Rico". I told him that I was here to just look at a few cars and wanted to see them and I was not ready to make any purchase that day. He seemed like I just bothered him after I stated that since he pointed to the general direction of the vehicles on the lot and said "you can look they are over there." I asked him if they were open since I wanted to look inside of them. He replied with a grin and said of course not.. He then told me to look around and once I found one to let him know that was the one I wanted and he can sell that one to me. I reiterated that I once again was not here to buy today. He stated "that he is a salesman and he is here to sell cars not for people to look at them." He turned his back and walked back into the Used Car building and started to talk to another salesman and I saw both of them turn their heads and look at me and laugh. I saw his name on his badge and it was the only way that I could even know his name since he did not even give me his business card. I still believe in salesman being salesman. That they will make judgement calls over appearance or what they hear. He must have heard that I was not ready to purchase and seemed like he would rather go back inside his building and talk to his buddy there. I left that day disappointed and utterly in distaste of this dealership. I thought this was somehow a better dealership because of there awards and signs they hang around the dealership. Apparently at the end of the day they still past judgement on you. I did wait about a week to purchase and found a nice used car at another dealership which they took the time to share the vehicles that they had and offered many choices of. I have already told my parents of my experience and since then they have not recommend there friends to this place either because of the sour taste that they left behind here. I wouldn't even go back here again for there Starbucks that is located inside. I hope that at least one person is able to find this useful and will realize not to say certain things first because the salespeople will pass judgement on you quickly and harshly. Even if nothing comes of this review which many do, that actions and words will impact and give impressions more than such a bad experience can give, especially in a customer service industry. More

Leasing a Mirai had questions, all were answered. In leasing a Mirai, we had numerous details to consider. Walter Kostecki, our salesman, was great! He clearly explained all the ins and outs of the hy In leasing a Mirai, we had numerous details to consider. Walter Kostecki, our salesman, was great! He clearly explained all the ins and outs of the hydrogen car mysteries. I now understand the who, what, where, when, and why. He made the drab process of car buying details very enjoyable and informative. Happy New Year, Walter, Rene and Longo! Ron & Karen More

Friendly dealer Was very helpful and friendly was a pleasure to do business with. Helpful with my first time buying a car. Will be planning to come back Was very helpful and friendly was a pleasure to do business with. Helpful with my first time buying a car. Will be planning to come back More