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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,111 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,111 reviews

May 17, 2025

I have not had that much experience with longo Toyota service. The experience that I have had has been favorable and was something was wrong with my Mirai. They gave me a free rental car because it took More

by wlriechel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Longo Toyota responded

We appreciate you taking the time to share your experience with Longo Toyota. While you haven't had much service history with us yet, we're glad to hear that your visit was a positive one. We're happy we could assist with your Mirai and provide a rental car while the electrical issue was being resolved. It's great to know you were satisfied with the service, and we hope to continue earning your trust in the future.

May 19, 2025 -

wlriechel responded

When I lived up by Victorville I purchased a Camry and I moved down to Pasadena to take care of my stepdad. After my mom passed away and I went for a Prius, both of those cars were bought through Costco auto program. I had my Prius for 7 years and then traded it in for a 2019 mirai. I don't drive a lot anymore because I'm 83. I then traded my 2019 Mirai in for the 2023 Mirai. Neither of these cars needed any service while I own them. I am now a proud owner of a 2025 Mirai that I purchased last Friday. From Fred Williams who helped me with my 2023 purchase, I was totally satisfied with all the deals that Toyota gave me to purchase the new Mirai so this is my sixth Toyota in a row. Prior to my Camry I had three Subarus. So far all my dealings with longo Toyota have been very satisfactory!

May 16, 2025

Isaac and the dealership had great service, very friendly and professional. Helpful in all aspects, answered all questions and explained everything in a nice manner. Very satisfied with my purchase, thank yo More

by Ren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Longo Toyota responded

Thank You for Your Feedback Thank you for sharing your experience with us. We're glad to hear that Isaac and the team provided friendly, professional, and helpful service throughout your visit. It’s great to know all your questions were answered clearly and everything was explained in a way that made you feel confident in your purchase. Team Longo

May 15, 2025

Longo provides friendly, professional and knowledgeable customer service. And Bruce Herrera exemplifies this! Always a pleasure to do business here. More

by Glen Kuniyuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Longo Toyota responded

We appreciate you taking the time to share your experience. Providing friendly, professional, and knowledgeable service is a priority at Longo, and Bruce consistently demonstrates that commitment. It's always a pleasure doing business with you, and we’re glad to continue supporting your automotive needs. Team Longo

May 14, 2025

I had a service and paid for car wash. I was told the car will be finished at 1 pm. With the car wash I waited 5 hrs. More

by Ghanimil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Temo Gonzalez service consultant
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May 14, 2025 -

Longo Toyota responded

We would like to extend our sincerest apologies for the delay you experienced during your recent visit. We understand that you were informed your vehicle would be ready by 1:00 PM, and we deeply regret that you had to wait an additional five hours, especially after purchasing a service that included a car wash. This is far from the level of service we aim to provide and your viewpoint has been shared with our service management team.

May 13, 2025

Outstanding service! Very happy with the purchase of my car. I have purchased a few vehicles from here over the years and they have all been reliable. Vincent was helpful More

by weihong zheng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Longo Toyota responded

We appreciate you taking the time to share your experience. It’s great to hear that your recent car purchase met your expectations and that Vincent was helpful throughout the process. We're glad you've continued to rely on us over the years, and it's good to know the vehicles have served you well. Team Longo

May 12, 2025

Fred was super helpful throughout the whole process and also answered any questions we had about picking out the right car for us! We will definitely be coming back and highly recommend Fred! More

by evelynmartz714
Recommend Dealer
Yes
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May 12, 2025 -

Longo Toyota responded

Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Fred was able to assist you throughout the entire process and help you find the perfect car. Team Longo

May 12, 2025

Had my truck ready to go when I arrived at the dealership. Michael Kim was very professional and a pleasant guy to deal with. Thank you Longo Toyota More

by prematwaal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Longo Toyota responded

Thank you for sharing your experience with us! We're delighted to hear that your truck was ready upon arrival and that Michael provided professional and pleasant service. Your feedback is greatly appreciated, and we're thrilled to know you had a smooth and enjoyable experience at Longo Toyota

May 12, 2025

I was looking for a new Tacoma for work. I was met with Andy Luu who was a fantastic individual to work with from start to finish. He is very professional and went through all available inve More

by David Chen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Nguyen, Elise from Finance
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May 12, 2025 -

Longo Toyota responded

Thank you so much for your purchase, and congratulations on your new Tacoma! We’re thrilled to hear that you had such a positive experience, and we really appreciate your kind words about Andy. Andy takes great pride in providing exceptional service, and we’re glad to hear he was able to help you find the perfect vehicle. It's always our goal to make the process as smooth and efficient as possible, so we’re excited to hear that you were able to get in and out without any pressure. We’re grateful for your business, and we’ll be sure to pass along your recommendation to Andy—he’ll be happy to know you plan to send potential clients his way. Team Longo

May 11, 2025

Service was amazing. , I will definitely come back to complete all my future services. Thank you for the great quick service. More

by Areli.l85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Longo Toyota responded

Thank you for your kind words! We’re thrilled to hear that you had such a great experience with our service team. Providing quick and efficient service is something we take pride in, and we’re happy we could meet your expectations. Team Longo

May 11, 2025

I almost didn’t take my vehicle in to Longo Toyota because I was embarrassed that all I needed to have done was to have the pressure of my tires checked and to have one tire repaired. (I had tried to More

by ballira4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Marquez
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May 12, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience with us! We understand that even small tasks like checking tire pressure or repairing a tire can sometimes feel like an inconvenience, especially when you're worried about long wait times. We’re so glad to hear that you felt valued and well taken care of during your visit to Longo Toyota. Providing excellent customer service, regardless of the size of the job, is something we pride ourselves on, and we’re happy we could make your visit efficient and stress-free. Your feedback means a lot to us, and we’re glad that we could make a positive impression!

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