Longo Toyota - Service Center

I want to say a huge thank you to Kayla and Denny for helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! I have been living in America for 5 years and have never met such wonderful staff! they really want to help you and sort out the problem, not to say we don’t do it, sorry! More

First time at Longo Toyota of El Monte for me and it was a great experience. Devon was awesome and tended to my car immediately. I will be back for all my cars needs. a great experience. Devon was awesome and tended to my car immediately. I will be back for all my cars needs. More

first time having service done at this deaership and was impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the am impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the amount of cars they take in for service each day. More

I took my car in for routine oil service and it was poor handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up w handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up with my question as to price if mobile service. Also upsell on filter on less than 20k mileage. To top it off.. my door has grease marks from the technician. This place is lacking its superior service and handling dice covid. I guess their are penny pinching and upselling things to make up for the sales depreciation. Penske management needs to review and fix before it gets worse. More

Waiting 5 hours for tire rotation service is ridiculous. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. More

Ethan Su was extremely knowledgeable and courteous.He Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed t Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed the problem sooner than I could have even expected and did a perfect job. I recommend Longo Toyota! More

Great service and excellent quality work. I was kept informed on the progress of the service by Teddy . informed on the progress of the service by Teddy . More

Joseph was helpful & attentive will request him again for next service. I like that my service was done quickly .. next service. I like that my service was done quickly .. More

Arrived at the dealership for scheduled maintenance. I had no appointment but I decided to go since today is my day off of work. I was checked in right away and was taken care of rather quickly because I had no appointment but I decided to go since today is my day off of work. I was checked in right away and was taken care of rather quickly because I only had like a 2 1/2 hour wait allowing me the rest of the day to run my errands. That is great customer service! More