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Longo Toyota - Service Center

El Monte, CA

4.7
1,250 Reviews

1,250 Reviews of Longo Toyota - Service Center

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July 13, 2024

I took my 2024 Tundra in for its first 5,000 mile Toyota Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, toppe More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure of the service advisor. It wasn’t the same person who I dropped my vehicle off with because he was off when I picked up my vehicle on Friday morning. Your records should show who cleared out my service receipt.
Jul 16, 2024 -

Longo Toyota responded

We're sorry to read of your dissatisfaction in your most recent service visit @ our dealership. Our Service Manager, Rob McGuire would like to speak with you directly and at your convenience. He can be reached @ D: 626.652.3610 or E: rob.mcguire@longotoyota.com. We look forward to hearing back from you

July 13, 2024

After entering the Longo, The gentleman who directed which lane to be on for service (appointment, CARE, etc) was kind of rude. The rest of the way was fine More

by 2024 TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Longo Toyota responded

Thank you for bringing this matter to our attention online. Please know we do train "all" our employees on the importance of not only meeting the expectations of our guests, but exceeded them and we're sorry you didn't get to witness this during your last visit. Your viewpoint has been shared with our service management team.

July 12, 2024

Me and my wife have a Toyota dealer near us but we choose to have our vehicle serviced at Longo Toyota because the quality of the work and the time it takes to have it done is exceptional. With our recent vi More

by chrsgrca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
Jul 12, 2024 -

Longo Toyota responded

What a great way to start our Friday @ Longo Toyota. Thank you for taking time out of your day to share with others about your service visit and interaction with our team member Sam. Make it a great day and hurry back

July 11, 2024

When I came in for my scheduled appointment, Zach was very helpful and communicative from start to finish. He was transparent and clear with the process and expectations. He made my experience a positive More

by TG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Service Center and happy Zech and the team took amazing care of you. Have a great upcoming weekend.

July 11, 2024

Longo has always been the place to service and purchase my vehicle. service is always timely and value to the trust in taking care of my car. Longo always does the right thing ! More

by Jasmine.Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs and we're humbled to have been your dealer of choice.

July 11, 2024

Professional staff providing outstanding customer service. Mandi, Alex & Technician Chris provided clear information and recommendations to keep my Avalon in top running condition. Longor atmospher More

by williamagopian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Service Technician
Jul 11, 2024 -

Longo Toyota responded

We're happy to get you back on the road with peace-of-mind for any summer travels. Thank you for entrusting the team @ Longo

July 10, 2024

I bought my 2018 Tundra at Longo and I've had my truck serviced there since. My advisor Wendy Nava does an excellent job ensuring things are done to my satisfaction. After service was completed, they re More

by Happy :-)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava
Jul 10, 2024 -

Longo Toyota responded

Thank you "Happy" for entrusting us with your auto care needs and your investment (car) is very important to us as well. Call us if you ever have any further questions - Team Longo Toyota

July 10, 2024

Always professional and courteous. Helpful, in explaining everything to the customer. Outstanding leader an asset to Longo Toyota. More

by kpworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Longo Toyota responded

Longo Toyota is always here to take wonderful care of you. Hurry back!

July 09, 2024

I m satisfy with your service. Will definitely recommend to friends & family. Thank you so much. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Longo Toyota responded

Please keep spreading the word, Longo Toyota can never have enough business and we're thankful for you and your support

July 09, 2024

I was very satisfied with the service I received on my last visit to Longo Toyota More

by Mzalmamtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Longo Toyota responded

We're honored to serve you and your auto care needs - Make it a great day and hurry back

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