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Longo Toyota - Service Center

El Monte, CA

4.7
1,240 Reviews

1,240 Reviews of Longo Toyota - Service Center

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April 23, 2025

LOVE MY RAV4HYBRID! LOVE THAT THE FIRST 5 SERVICES ARE FREE!! In at 1:45 pm for 1st service, out by 3:30pm! More

by eharada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience! We're thrilled to hear that you’re loving your RAV4 Hybrid and that our complimentary service program has made things even better. We're glad your first service visit was smooth and efficient—just how it should be! We truly appreciate your kind words and look forward to continuing to serve you. Enjoy every mile in your RAV4 Hybrid! Team Longo

April 21, 2025

I’m always happy with their Service Alex Leyva is a very nice and great person he is always very helpful and is always there if I need anything I really appreciate how attentive Alex is thank you for the gr More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Longo Toyota responded

We truly appreciate you taking the time to share your experience. It's great to hear that our service continues to meet your expectations, and we're especially pleased to know that Alex has been such a consistent and helpful presence. Your kind words about his attentiveness and support reflect exactly the type of care we aim to provide. We'll make sure Alex and the team hear your feedback—it means a lot. Hurry back - Team Longo

April 21, 2025

Always a pleasure getting my car maintenance at Longo. Max was very helpful and thorough, explaining what my car needed and providing options. The estimation of wait time are accurate. More

by Elisa Cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Longo Toyota responded

Always great to hear when visits go smoothly. Glad Max was helpful and clear in explaining everything, and that the wait time matched expectations. We’ll be here whenever your car needs us again. Team Longo

April 16, 2025

The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim More

by anna.hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Haro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Romero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

April 14, 2025

Longo Toyota is a great dealership, my immediate family only uses this dealership because they are so customer friendly. More

by BruceBoratto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are overjoyed to hear that Longo Toyota has provided excellent customer service to your family. Your feedback is incredibly valuable to us. Longo Toyota

April 13, 2025

Have been a Longo customer for nearly30 years. The quality of the customer service and workmanship remain excellent. Agustin was great and took my concerns seriously. Five stars all around. More

by simpson2244@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are ecstatic to hear about your 30 years of loyalty and the excellent customer service you received from Agustin. Your continued trust in our dealership means a great deal to us, and we're pleased that our quality of workmanship remains consistently high. We appreciate you taking the time to share your wonderful feedback and for giving us five stars all around. Thank you for being a valued Longo customer for nearly three decades.

April 11, 2025

I recently had my RAV4 serviced at this location. After being approached by 2 different Service Consultants who seemed helpful enough until I realized they weren’t going to assist me, Sam Ng approach More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ng
Apr 11, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your recent service experience with us. We're sorry to hear that your initial interactions didn’t meet expectations, We are truly glad that Sam Ng was able to step in and provide the level of care and attention you deserve. It’s great to know that he kept you well-informed throughout the process and helped accommodate your schedule by arranging transportation through Enterprise. We'll be sure to recognize Sam, for his outstanding service. Longo Toyota

April 11, 2025

I keep returning to Longo Toyota because of the service. I appreciate the waiting area, I’m able to do my work, while I wait for my vehicle. Mandi is always provides superior knowledge and assistance, alway More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Longo Toyota responded

Thank you for your review, we're delighted Mandi provided excellent service. Thank you for being the most important part of our business - Longo Toyota

April 11, 2025

The only dealership I trust with my Toyota! Would not take it any place else. More

by ARPP1871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Madrigal
Apr 14, 2025 -

Longo Toyota responded

We are grateful for your trust in Longo Toyota! Thank you for choosing us for your Toyota needs.

April 10, 2025

Excellent job! Service very nice and good attention from sales person. I highly recommend. They have children zone and that’s its amazing. More

by asucar241291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your kind words on DealerRater! We’re thrilled to hear that you had an excellent experience with both our service and sales teams. It’s great to know that their attention and care stood out to you! We’re also happy you enjoyed our children’s zone — we know how important it is to make sure the whole family feels comfortable during a visit. Make it a great day - Team Longo