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Longo Toyota - Service Center

El Monte, CA

4.7
1,300 Reviews

1,300 Reviews of Longo Toyota - Service Center

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July 14, 2025

Great experience when service my car. Frim welcome, then advice, transportation to home and back. Communication was excellent. Will use again for future services and auto needs. More

by alex arriaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Longo Toyota responded

Thank you for sharing your great experience with us! We’re delighted to hear that you felt warmly welcomed, appreciated the advice, and found our transportation service convenient. Excellent communication is something we strive for, and we’re glad it made a difference for you. Team Longo

July 14, 2025

I have bought cars from Longo and had them serviced there for more than 25 years. Other family members have done the same. Thank you Longo. More

by Greg L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Longo Toyota responded

Thank you so much for your kind words and continued trust over the past 25 years! We're truly honored to have served you and your family for so long. Your loyalty means the world to us, and we're grateful to be a part of your automotive journey. From all of us at Longo, thank you for allowing us to be your dealership of choice—we look forward to serving you for many more years to come!

July 13, 2025

The team was great and they handled the service quickly. Great dealer to take your car to More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuauhetemoc Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Longo Toyota responded

Thank you for the kind words! We're glad to hear our team took care of your service quickly and that you had a great experience. We appreciate your recommendation and look forward to serving you again! Team Longo

July 11, 2025

They are always very friendly and efficient. The wait goes by pretty quickly. I love having Starbucks there. More

by DTHAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Longo Toyota responded

Thank you so much for the kind words! We're so glad to hear you find our team friendly and efficient — and that the wait feels quick. Having Starbucks on-site is definitely a favorite perk for many of our guests, and we're happy you enjoy it too. Make it a great day and please hurry back - Team Longo

July 10, 2025

Love coming to Longo Toyota. They always know what they’re doing. Julian Romero was amazing and knowledgeable. More

by Karinadavila95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Longo Toyota responded

Thank you so much for your kind words! We're truly humbled to be your selected servicing center. We're glad to hear that you love coming to Longo Toyota and that Julian provided amazing and knowledgeable service. We look forward to seeing you again!

July 10, 2025

Longo is always fast and efficient and are always able to take care of any of my Toyota needs More

by TYOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're humbled to serve you and your auto care needs. Hurry back

July 10, 2025

I just barely made it into the no appt line and wasn't sure if they were going to take me in at Longo. The cover underneath my car was dragging. Zech Evans was kind enough to take me in, but said that I More

by Alice Nishimoto
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your experience with us. We’re truly grateful for your kind words. It means a lot to know that Zech was able to assist you in such a timely and thoughtful way. Zech genuinely careS about our guests and go above and beyond to make things right. Your feedback is a reminder of why we do what we do, and we’re so glad we could help get you back on the road quickly and safely. Thank you again for trusting us - Team Longo Toyota

July 07, 2025

Andrew Chu was our new service advisor. He was very friendly, efficient and patient. Andrew thoroughly explained what was to be done on my car and what would be needed in my next service. More

by cmasuda56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Chu
Jul 07, 2025 -

Longo Toyota responded

Thank you for visiting our service center and for sharing your experience with Andrew. We’re glad to hear he was friendly, efficient, and patient while thoroughly explaining the service details and future needs. It’s great to know the tire information and printout helped you and your husband, and we appreciate your decision to repurchase the Prepaid Maintenance Program. We’re also happy your car was serviced faster than expected! Team Longo

July 07, 2025

Eric Chung took excellent care of my car & made sure that my 91 yr old mom was settled into the guest lounge. Thank you, Eric! More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Longo Toyota responded

We’re truly grateful for your kind words and for giving us the opportunity to care for both your vehicle and your family. Hearing that Eric made you feel supported—and that your 91-year-old mother was treated with the comfort and respect she deserves—means more than we can say. Moments like these remind us why we do what we do. Make it a great day and please hurry back - Team Longo Toyota

July 04, 2025

Very friendly, told me how long it would take, and received my car in a great timely manner. I love that while you’re waiting you get updates text messages, I can get a cup of coffee from Starbucks, a More

by jkgodmomm20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Longo Toyota responded

Thank you for visiting the Longo Toyota Service Center. We’re glad our team was friendly and kept you informed about your service time. It’s great to hear you enjoyed the convenience of our text updates, the nearby Starbucks and Subway, and being able to take care of business while you waited. We’re also happy you appreciated the car wash and valet-style service, along with the attention to your safety when returning your vehicle.