Longo Toyota - Service Center

Pretty good at maintaining cars and giving you updates on your vehicle. They’re pretty quick too. your vehicle. They’re pretty quick too. More

Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

Service reps are fast and friendly. Scheduled service 2 weeks in advance but on the day of service they didn't have one of the parts in stock so another appointment was required. Scheduled service 2 weeks in advance but on the day of service they didn't have one of the parts in stock so another appointment was required. More

Excellent service, communication, professionalism and follow up. Danny and Albert were great as always. I am very happy with the service I received. follow up. Danny and Albert were great as always. I am very happy with the service I received. More

I Wasted two and a half hours wait for pick up I missed my work , my work , More

Great customer service! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! More

Professional, fast, communication, reliable, service is very top notch and I enjoyed my experience at longo Toyota very top notch and I enjoyed my experience at longo Toyota More

Excellent service but the only thing we waited for 5 hours because they are busy. hours because they are busy. More

The service rep, Daniel Lopez was efficient, profound courteous. He is knowledgeable about my car. courteous. He is knowledgeable about my car. More

Our service advisor, Ethan Su who always provides remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after Longo Toyota did the service on my car, the switch that moves the driver seat didn't work at all. I waited at the pickup and delivery area, I requested a technician to look into it. The technician named Robert came. Instead of checking on the switch, Robert made a statement "Your car is old". He said the technicians are taller, they have to move the seat to back further, so they have enough room to work on my car. I told him even my car is old, but I kept up with maintenance. The switch has been working fine every day but after they did the maintenance the switch was completely not working. I told Robert they pushed the seat too far; my feet can't reach the gas accelerator pedal and the brake pedal; I can't drive my car home. Robert then pushed and pushed and pushed the parts under the driver seat. Thank God the switch started working again. My point is I don't mind losing additionally half an hour to wait for the fix, the problem is how RUDE Robert treated me as the customer. I wish Longo Toyota would give better customer service training to their service technicians. More