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Longo Toyota - Service Center

El Monte, CA

4.7
1,225 Reviews

1,225 Reviews of Longo Toyota - Service Center

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March 13, 2024

Professional. Wait time less than quoted. Service Manager very helpful. Service representative also helpful and friendly. More

by TomPR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Longo Toyota responded

We're always there to lend a helping hand, when we can @ Longo Toyota. Hurry back

March 13, 2024

Extremely helpful staff and transparent transactions. No hidden fees. Special mention to Oscar Orellana and Paul Luong. Hit them up for hassle free experience! More

by lean sumadsad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Orellana
Mar 13, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Sls Dept and we're honored to serve you

March 11, 2024

For repair price I am paying your servise is acceptable. Bla bla bla bla bla More

by lalegrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota and happy knowing Alex and the service team took wonderful care of you

March 10, 2024

Good, quality service, on time, communicate well - via text or phone, on time, would recommend More

by RE
Recommend Dealer
Yes
Employees Worked With
Zechariah Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for your rating & review -Team Longo Toyota

March 10, 2024

I was very surprised with the wait for my car to be completely serviced. Its usually roughly a three hour wait just for an oil change, not this time oil change plus brake service in about two hours. More

by EddieSnchz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Mar 11, 2024 -

Longo Toyota responded

Thank you for acknowledging our efforts in wait time for our guests @ Longo Toyota. We're working everyday to help decrease the service time, as it's certainly a jungling act, but happy we met your expectations during your visit. Make it a great day

March 10, 2024

Excellent Customer Service - all done on time- resonable price - updates on timely manner- A plus Service More

by Mymotiwala
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Mar 11, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota

March 09, 2024

This dealership is super fast and efficient. They are friendly and very helpful. The staff is very professional. More

by bonniemak626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Mar 11, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and have an amazing week ahead.

March 09, 2024

This dealership offers very reliable service by knowledgeable service advisors. Also they are very friendly. More

by Jeyoung.woo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Longo Toyota responded

Thank you for stopping by Longo Toyota Svc Dept and we're happy your visit went well - Hurry back

March 07, 2024

Mandi did excellent customer service. She explained thoroughly what needed to be done. Service was done with right amount of time. More

by tt92345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Longo Toyota responded

Thank you for your review and feedback. We're honored to serve you, hurry back - Team Longo

March 06, 2024

Service counsel bejamin did a great job Over all rating is very good Will recommended More

by Yanmingl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Longo Toyota responded

Thank you for sharing your visit online and happy Ben and the service team @ Longo Toyota took amazing care of your auto care needs. Hurry back

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