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Longo Toyota - Service Center

El Monte, CA

4.7
1,235 Reviews

1,235 Reviews of Longo Toyota - Service Center

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July 07, 2023

I took my vehicle to Longo to be serviced and my experience was great! I was given an estimated timeframe of 1 1/2 - 2 hrs for the work to be completed and it only took 1 hr.!! My previous visit More

by ballira4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Longo Toyota responded

Thank you for coming back and allowing us to regain your trust @ Longo Toyota. Have a wonderful weekend and hurry back

July 06, 2023

The best dealership in the world, greatest customer service to accomplished whatever their customers want and need. More

by jtyippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Longo Toyota responded

Thank you for the smile your posting on DealerRater has brought all of us @ Longo Toyota. We're honored and humbled to serve you!

July 04, 2023

Outstanding service Professional all all times On time as promised and great communication Best customer service More

by Nenaruiz1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo Toyota

July 02, 2023

So far always great service and useful coupons car waiting time good great customer service! More

by ANDRES CASTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Longo Toyota responded

Thank you for visiting our service dept @ Longo Toyota and we're honored to serve you

July 02, 2023

All ways exceptional service at Longo Toyota. The people there is what makes Longo the only Toyota dealer I purchase and service my vehicles. More

by Malüex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Jul 03, 2023 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota Svc Dept and please have a safe upcoming holiday

June 28, 2023

Good service, nice people, very helpful, very friendly, nice to go, enjoyable experience, will go again. More

by Boris Mejia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Longo Toyota responded

Make sure you hurry back Boris - Team Longo

June 25, 2023

Good attitude, came in as a walk-in they did their best to get me out quick but will definitely make an appointment next time. More

by mathewjacobs1983
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Longo Toyota responded

Thank you so much for entrusting the team @ Longo Toyota to handle your auto care needs.

June 24, 2023

The technician’s performance looks like getting worst. There were minor problems happened to my car last 2 visits (twisted the driver’s seatbelt & broke the door light bulb). The recent visit (6/17/23) is More

by nik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Matthew Menendez @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com - We look forward to hearing back from you

June 22, 2023

Everything was perfect. Good service and friendly. They checked all my equipment. Everything was on time. Thank you. More

by Calvinchang135
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy knowing the Svc team took wonderful care of you as you deserve.

Jun 22, 2023 -

Calvinchang135 responded

Thank you for your service.

June 19, 2023

Getting my car serviced is so quick and . Appointments are easy to make, and the service team is so helpful. Thank you Jason Diep, for being so kind and accommodating! More

by Taryne-lindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Longo Toyota responded

Thank you for bringing your vehicle into Longo Toyota's Svc Dept and delighted knowing Jason took wonderful care of you and your auto care needs.

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