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966 Reviews of Longo Toyota - Service Center
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February 24, 2022
Had complaints about my last service. Emailed the service director and the guest relations director. No response from either. Strong lack of communication and attention to detail this Emailed the service director and the guest relations director. No response from either. Strong lack of communication and attention to detail this time. My vehicle's Check Engine light was on after service! I spent another 90 minutes getting the problem resolved and it was a simple reconnection of a hose. Total time spent was 5 1/2 hours for a minor service. More
by Elmo
Helpful February 23, 2022
Tech working on car left oil prints on leather seats, very upset. Plus work performed was not up to par, engine oil only filled half way. Extremely harmful and ignorant by the tech. They need to be mon very upset. Plus work performed was not up to par, engine oil only filled half way. Extremely harmful and ignorant by the tech. They need to be monitored or audit the work that is being completed. I've encountered issues taking my cars to Longo, 4 different cars over the 3 decades total of about 5 trips these and 4 if them were a disappointments. I don't know how Longo is number 1 in the nation. Since they are, I scared to see who's rated second. Would they be even worst? I found better service by other mechanics that do better job. I hope someone would take action from this survey. More
by Margie
Employees Worked With
Tech that worked om my car is not respectful to car interiors
February 23, 2022
Service was completed before my original estimate. Advisor provided great communication and service. I would definitely buy another car and continue my maintenance at Longo. Advisor provided great communication and service. I would definitely buy another car and continue my maintenance at Longo. More
by rmelgoza93
Employees Worked With
Danny Mata
February 22, 2022
I always get great service from the crew at Longo. They communicate well and get my car gone to be quickly! They communicate well and get my car gone to be quickly! More
by Rob
February 22, 2022
Always get great service from Noli and the team at Longo Toyota . Thank you all Toyota . Thank you all More
by cperez196983
Employees Worked With
February 20, 2022
Albert Lopez was a excellent service advisor who kept me up to date on the service of my car. up to date on the service of my car. More
by Edpund Bai
Employees Worked With
Other Employees :
Danny Guerrero, Alberto Mariscal , Lesley Torres
February 18, 2022
The new "paperless" should not be forced on those challenged with electronics. Service Manager McGuire stated it would be no problem requesting printed receipt but observed cashier's were not coopera challenged with electronics. Service Manager McGuire stated it would be no problem requesting printed receipt but observed cashier's were not cooperative. More
by Cameron
February 16, 2022
Service was very fast (1 hour while I waited). Longo's service system is really easy & efficient. Longo's service system is really easy & efficient. More
by Bob N.
Employees Worked With
February 15, 2022
Service dept. promised to customize warning system, waited 3hrs. Then was told no can do. waited 3hrs. Then was told no can do. More
by Eddie
Employees Worked With
