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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,385 Reviews
Call Service Center (305) 436-8400

1,385 Reviews of Lorenzo Buick GMC - Service Center

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August 08, 2025

Great and fast attention. ... Quality,answer my doubts,showing the better deals and they interact as a family member More

by marina305
Recommend Dealer
Yes
Employees Worked With
Asuan
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Aug 09, 2025 -

Lorenzo Buick GMC responded

Thank you for your review. We're pleased that our team at Lorenzo Buick GMC provided quality service and helpful interaction.

August 07, 2025

Great service by all the staff specially the service manager that helped get my car done the same day. Highly recommend More

by JAIMEWEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernal "Fred" Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

Great services. .we scheduled an appointment as a first in the morning it took more time than usual, might need more personal to work but the agents did the best and More

by alainsc593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernal "Fred" Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Lorenzo Buick GMC responded

Thank you for the positive feedback on our service at Lorenzo Buick GMC. We appreciate your patience and understanding, and I'm glad to hear our team was helpful.

August 07, 2025

My salesman Christian and his boss went out of their way way to help me with my truck I would highly recommend people to his dealership James m anderson More

by geach64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Aug 08, 2025 -

Lorenzo Buick GMC responded

We appreciate your recommendation, James. Our team is happy to have been of assistance with your truck needs at Lorenzo Buick GMC.

August 06, 2025

The parts and service are terrible. They don't change the oil. All they do is fill it up. I have 3 GMC trucks and they always do the same thing to me. More

by camacho.luisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julio Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Regueiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Lorenzo Buick GMC responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. I would appreciate the chance to speak with you about your experience with our Service Team regarding your recent oil change. Whenever you can, please send me an email with your best method of contact. I look forward to hearing from you. Doron Mizrahi General Manager dmizrahi@lorenzobuickgmc.com

August 02, 2025

My poor experience began on July 3rd. The waiting period to locate The vehicle was totally out of place. I notified the dealership representative when I was on my way from Homestead, Flor More

by greenscore23
Recommend Dealer
No
Employees Worked With
Rafael Fernández
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Aug 03, 2025 -

Lorenzo Buick GMC responded

Hello, We value customer satisfaction and appreciate you taking the time to share your experience. We would appreciate the opportunity to discuss the wait time associated with locating the vehicle you were interested in purchasing through our Sales Team, as well as the vehicle's condition. Kindly provide me with your preferred contact information at a time that is best for you. Thank you, Doron Mizrahi General Manager dmizrahi@lorenzobuickgmc.com

Aug 04, 2025 -

greenscore23 responded

Miss Mizrahi, Thank you very much for responding to my earlier message. I also need to share with you, additional issues that came about a few days later. During my purchase process, I was never informed that the battery in the vehicle was damaged, The round service sticker on the windshield stated that all components of the vehicle were properly inspect and verified to be in good working conditions by the service department, It wasn't until July 10th that the vehicle gave me problems starting. I took the vehicle to the Bomnin GMC/Chevrolet dealership in Homestead, Florida and was informed by the service department that the vehicle needed a new battery. I drove immediately to Lorenzo GMC/Chevrolet and spoke to the business representative who helped me with the sale. I waited a total of 4.5 hours for a battery to be installed to the vehicle. On July 15th, 2025, I took the vehicle back to Bomnin GMC/Chevrolet due to a theft deterrent light on the dashboard and the key fob not operating properly. The diagnostic provided by the dealership service department indicated that the vehicle had a damaged/faulty BCM. The vehicle still remains at the Bomnin dealership awaiting repairs. As I stated above, this has turned out to be a very poor experience with your dealership Lorenzo GMC/Chevrolet.

August 01, 2025

Excellent services, i recommend them a lot , very good! very good! very good! very good! very good! very good! More

by FOTIOS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyanette Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Greear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilfredo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Speulveda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Obando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernal "Fred" Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2025 -

Lorenzo Buick GMC responded

Thank you for your recommendation. We're happy to hear you're satisfied with our services at Lorenzo Buick GMC.

July 31, 2025

It was very good and fast Excellent service, I'm very satisfied with the quality of the person who takes care of me More

by MILIFOPPIANI31
Recommend Dealer
Yes
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July 31, 2025

I spent three and a half hours waiting for my car, during which time I only changed the oil. More

by Gerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliott Speulveda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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July 26, 2025

Very attentive person supportive all them moments to find the best option for me Pending of all details and great customer service More

by mildrerodriguez14
Recommend Dealer
Yes
Employees Worked With
Ariel
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