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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,374 Reviews

1,374 Reviews of Lorenzo Buick GMC - Service Center

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June 22, 2025

Excellent servicio ,se los recomiendo 100% muy satisfechos en todo los servicios y todo el equipo de trabajo More

by Ralvarez1790@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyanette Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Speulveda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Obando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernal "Fred" Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

dealer is great, rafael help me to buy the car i want it , really good service, the only reason i will give 3 as a rate is because i when for an online price of $52900 and they end it up selling me the at $ More

by lazaro_23
Recommend Dealer
Yes
Employees Worked With
rafael
Jun 21, 2025 -

Lorenzo Buick GMC responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your car-buying experience with our Sales Team about the price of your newly purchased vehicle. Can you please send your contact information to me? I look forward to hearing from you. Jim Mangano General Manager jmangano@lorenzobuickgmc.com

June 20, 2025

Last week I wrote a review about the poor service experience. Today I want to say that thanks to the service manager, Mr. Ivan, everything has been resolved. The staff, who fortunately no longer wo More

by JABIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernal "Fred" Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Sandino
Jun 21, 2025 -

Lorenzo Buick GMC responded

We're glad our team could assist you and resolve your concerns. We appreciate your patience and feedback. Best wishes from Lorenzo Buick GMC.

June 19, 2025

Desde que compré mi camión, está dando un fallo, he ido cinco veces al Taller y aún estoy esperando que me llamen para poner la pieza que está mal, ya llevo seis meses More

by jarolgt28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliott Speulveda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Obando
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Very good attention, employers very kind, I got my appointment and the make the repair very fast. More

by CHACHYHERN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Speulveda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernal "Fred" Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Lorenzo Buick GMC responded

Thank you for sharing your experience with us. We're glad our team could assist with your repair swiftly at Lorenzo Buick GMC. Take care!

June 18, 2025

Buna atencion departe del bendedor rafael y del finansista pero por parte del taller muy mala no le isieron el serbisio y me dijeron que si mui mala esa parte del dile More

by camacho.luisj
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Lorenzo Buick GMC responded

Nos complace que el servicio de ventas y finanzas fue satisfactorio. Agradecemos tus comentarios sobre el taller y tomaremos notas para revisar la situación.

June 17, 2025

No thanks Never received updates on car while serviced . Never received my keys after paying and completing service . Had to wait additional time by the car in the sun to be handed the keys . Service time t More

by jav3182
Recommend Dealer
Yes
June 15, 2025

I had $70. 00 stolen from my car.I was Very disappointed.I expected more from the Dealership. More

by FSMITH33161
Recommend Dealer
No
Employees Worked With
Alexander Obando
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Great service provided. Alex assisted me during the visit and helped me with my car ac repair. More

by Yasmani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Obando
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Worst experience ever had, service department is awful, they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that w More

by JABIB
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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