Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.5
618 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
Contact Dealership
View Awards

806 Texas 71 W

Bastrop, TX

78602

Directions

By Type

Showing 618 reviews

August 24, 2023

The entire staff from the sales department to the service department have all been outstanding! They walk you through everything that is being done and get it done in a timely manner. More

by matthew_stearn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 24, 2023

Excellent friendly service advisor, took time to explain paperwork and my questions. Thumbs up for Lost Pine Toyota More

by Francesfaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 23, 2023

Staff was courteous and performed the 10,000 mile maintenance, oil change and tire rotation on my Toyota while I waited in the lobby. A nice place to get your vehicle serviced. More

by plantsarecool
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a glowing 5-star review! We're thrilled to hear about your positive experience at the Lost Pines Toyota Service Center. Our team is dedicated to providing top-notch service, and we're delighted that you found our staff courteous and accommodating. It's great to know that your 10,000 mile maintenance, oil change, and tire rotation were performed to your satisfaction while you relaxed in our comfortable lobby. We're glad to be your go-to place for vehicle servicing, and we look forward to serving you again in the future. Safe travels! Next time you come in, please check out the "Service Coupons" page of our website for extra savings!

August 23, 2023

Super easy and efficient transaction! Jimmy, Caitlin, and Thomas were all outstanding. Will continue to use Lost Pines Toyota in the future and happy to recommend. I love my new car! More

by natalie_eiko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Bible, Thomas Crider
Report | Print
August 18, 2023

Jimmy and Adam did a great job. Caitlyn in finance was excellent. Happy to recommend 100%! More

by Barry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We're thrilled to hear that Jimmy and Adam provided you with exceptional service. Caitlyn in finance is equally delighted to have met your expectations. Your recommendation means the world to us, and we're grateful for the trust you've placed in Lost Pines Toyota. If you ever need anything in the future, please don't hesitate to reach out. Safe travels and happy driving!

Aug 18, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We're thrilled to hear that Jimmy and Adam provided you with exceptional service. Caitlyn in finance is equally delighted to have met your expectations. Your recommendation means the world to us, and we're grateful for the trust you've placed in Lost Pines Toyota. If you ever need anything in the future, please don't hesitate to reach out. Safe travels and happy driving!

August 18, 2023

Anna kept me inform. I didn't have appointment but she got me worked in. Great communication. More

by yolandariddle563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
Report | Print
Aug 18, 2023 -

Lost Pines Toyota responded

Thank you for sharing your wonderful five-star review! We're delighted to hear that Anna provided you with top-notch service. Your satisfaction is important to us, and we're glad that she was able to accommodate you even without an appointment. Clear communication is key, and we're thrilled that Anna made sure you were well-informed. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again at Lost Pines Toyota!

Aug 20, 2023 -

yolandariddle563 responded

Thank you

August 18, 2023

Went in for an oil change and MPI on my Kia Soul. ......Lots of things were ticked off as being ok even my cabin filter.....I felt that strange as the filter has not been changed in over two years.... More

by sunset444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Field, Service Advisor
Report | Print
Aug 25, 2023 -

sunset444 responded

!

Aug 25, 2023 -

Lost Pines Toyota responded

My apologies, I try to reply immediately to our reviews, and this one slipped by. I also like to run service reviews, by my Service Director before I reply. I appreciate you taking the time to share your feedback regarding your recent experience at Lost Pines Toyota. It's unfortunate to hear about the concerns you had with the service provided during your oil change and MPI on your Kia Soul. Your point about the cabin filter not being properly inspected is indeed concerning. It's essential for service center employees to conduct thorough checks and provide accurate assessments to ensure the safety and satisfaction of their customers. The situation you described does raise questions about the overall quality of the inspection process. And will be addressed with the tech that worked on your vehicle. Your feedback serves as a valuable reminder to both the service center and potential customers to prioritize open communication and transparent service. It's crucial for businesses to be accountable for the services they offer, and for customers to feel confident in the work being done on their vehicles. Thank you for sharing your insights, and I hope that any future visits you have with us are more satisfactory. If you have any other questions or concerns, feel free to reach out.

Mar 11, 2024 -

sunset444 responded

Thank you for your reply and your concern. I will be having my Kia serviced again soon .. I hope everything will be checked as noted. Eventually my new Toyota will need service ..Here’s hoping that Lost Pines will be my “go to” service center for my Toyota .

August 11, 2023

This place is awesome! !! Kevin in service and Jimmy in sales rock!!! My hour and half drive is so worth it. Mind you there are closer dealerships but L9st Pines beats them More

by tigz2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Report | Print
August 11, 2023

Service department was great as usual. Been taking my RAV4 here since I bought it. More

by Lisa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian was great.
Report | Print
Aug 11, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing review! We're thrilled to have earned your trust as your go-to service department for your RAV4. It's always a pleasure serving long-standing customers like you. We're dedicated to consistently providing top-notch service, and it's fantastic to know that our team's efforts have made a positive impact on your vehicle maintenance experience. Your continued support means the world to us, and we look forward to assisting you with any future needs your RAV4 may have. Drive safely, and remember that we're here whenever you need us! Don't forget about our service coupon page on the website for savings on your next visit

August 11, 2023

They did nit complete all the repairs I requested. I needed a new frame for my front license plate that was cracked and it was not replaced. They did not let me know it was going to take hours to diag More

by Rosertucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
1
...
24
25
26
...
62