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Lost Pines Toyota

Bastrop, TX

4.5
618 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 618 reviews

June 28, 2023

You had to part. I was out quickly. thank you very much I was pleased with the service. Thank you. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave a fantastic review for Chad at Lost Pines Toyota! We're delighted to hear that Chad was able to promptly assist you with the part you needed, ensuring a quick and efficient experience for you. We greatly appreciate your kind words and are pleased to know that you were satisfied with the service provided. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again!

June 26, 2023

I had the pleasure of collaborating with Jimmy during the process of acquiring my new Tacoma, and I must express my utmost satisfaction with the entire experience. From start to finish, the engagement was ch More

by J. Stanfield
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your collaboration with Jimmy during the acquisition of your new Tacoma was a pleasure from start to finish. At Lost Pines Toyota, we strive to create a stress-free and pressure-free environment for our customers, and we are delighted that Jimmy exemplified this in his interactions with you. It's fantastic to know that he proved to be an invaluable resource, addressing all your inquiries and providing the necessary insights to help you make a well-informed decision. We are genuinely grateful for your satisfaction with the outcome of your purchase and the overall impression you have of Lost Pines Toyota. Our team works tirelessly to ensure that each customer's experience is exceptional, and your kind words reaffirm that we are on the right track. Thank you once again for choosing Lost Pines Toyota, and we look forward to serving you in the future. If you have any more questions or need any further assistance, please don't hesitate to reach out to us.

June 20, 2023

As always, everyone at the Bastrop Lost Pines Toyota was incredibly kind and helpful. Went in to get an annual maintenance check up on the Toyota I bought from this dealership. The front desk was very helpf More

by Mr. S
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your recent visit to the Bastrop Lost Pines Toyota for an annual maintenance check-up was met with incredible kindness and helpfulness from everyone you encountered. Our team takes great pride in delivering exceptional customer service, and it's wonderful to know that our front desk staff was helpful in guiding you and providing clear and courteous explanations. We understand the importance of a comfortable waiting environment, and we're glad that our lobby was cool and accommodating during your short wait. Your gratitude for everyone's help means a lot to us, and we truly appreciate your continued support and trust in our dealership. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with another exceptional experience. Next time you come to visit us, please visit our website for service coupons to help you save some money!

June 20, 2023

I discovered Lost Pines Toyota through an online service. Quince contacted me and through his efforts I am now driving my 2021 Ford F-150 purchased sight unseen. I trusted Quince and Lost Pines in the proces More

by Epdwojo
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our Lost Pines Toyota Family. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. It's wonderful to know that our 2021 Ford F-150 has brought you joy and fulfilled your needs. We strive to deliver the highest level of quality and customer service, and your feedback reaffirms that we are on the right track. Once again, thank you for choosing our Lost Pines Toyota and for sharing your positive feedback. We value your trust and are grateful for your support. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

June 20, 2023

Friendly and excellent service. Fast, efficient Ann on time. Will definitely recommend lost pines Toyota More

by Tangie
Workmanship
Recommend Dealer
Yes
Employees Worked With
Anna Harper
Jun 20, 2023 -

Lost Pines Toyota responded

Thank you for your amazing five-star review of Anna at Lost Pines Toyota! It's fantastic to know that Anna provided fast, efficient, and on-time assistance during your visit. We appreciate your recommendation of Lost Pines Toyota. Word-of-mouth referrals like yours mean a lot to us and help others in their decision-making process. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to provide you with outstanding service and ensure your satisfaction. Thank you once again for choosing Lost Pines Toyota!

June 20, 2023

Damian took excellent care of me! Love the nice waiting area! Wait time for oil change was a bit long. :) More

by cj.meyerson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to leave a 5-star review for Damien! We're thrilled to hear that he provided you with excellent care during your visit. We're also glad to know that you enjoyed our nice waiting area. We apologize for the long wait time you experienced during your oil change. Your feedback is valuable to us, and we appreciate your patience. We'll make sure to address this issue to improve our service efficiency and minimize wait times for future visits. We look forward to serving you again in the future, and thank you for choosing Lost Pines Toyota!

June 17, 2023

I had the privilege of working with Sebastian and his team, and I must say, they truly exceeded my expectations. Choosing Lost Pines Toyota turned out to be a fantastic decision. From start to finish, More

by Uriel Guillén
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Lost Pines Toyota responded

Dear Uriel, Thank you so much for taking the time to share your wonderful experience with Sebastian and our Lost Pines Toyota family. We are thrilled to hear that we exceeded your expectations and that choosing us for your car purchase turned out to be a fantastic decision. We take great pride in delivering exceptional professionalism and expertise throughout the entire process, and we're delighted to know that it left a lasting impression on you. Our team is dedicated to providing meticulous execution and ensuring our customers are thoroughly satisfied with the outcome. Sebastian truly stands out with his commitment to keeping clients informed every step of the way. We are pleased that he was able to guide you in selecting the right coverages for your specific needs, making sure you didn't waste any unnecessary expenses. His knowledge, dedication, and guidance are invaluable, and we are glad you appreciated his exceptional service. Your heartfelt recommendation means a lot to us. We strive to maintain our high standards of professionalism, attention to detail, and commitment to client satisfaction. Rest assured that we will continue to go the extra mile to ensure our customers have a remarkable car-buying experience. Thank you once again for your kind words and for choosing Lost Pines Toyota. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

June 17, 2023

We had a great experience with everyone from the service side, to the rental experience, car buying with Sebastian, and financing with Beau. Everyone was great! More

by Elizabeth B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beau from finance
Jun 19, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a fantastic five-star review! We truly appreciate your kind words and are thrilled to hear about your wonderful experience with our Lost Pines Toyota family. It's great to know that our LPT family was able to provide you with excellent service throughout your interaction. We pride ourselves on having patient and helpful staff members, and we're glad that all our departments met and exceeded your expectations in these regards. Your kind words have been passed along to Lost Pines Toyota Family, and they serve as a tremendous motivation for us to continue delivering exceptional service to all our valued customers. Thank you once again for choosing so. many of our services and for sharing your positive experience. We look forward to serving you again in the future!

June 17, 2023

Sebastian was wonderful to work with. Very patient, helpful and not pushy. He answered all our questions and allowed us time to think about an expensive purchase. He even called us at hom More

by Elizabeth B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beau from financing
Jun 19, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your delightful experience with Sebastian! We greatly appreciate your kind words and the 5-star rating. It's wonderful to hear that Sebastian provided you with exceptional service during your recent interaction. Sebastian's patience, helpfulness, and non-pushy approach are truly commendable. We believe that making informed decisions is crucial, especially when it comes to significant purchases, and it's fantastic to know that Sebastian answered all your questions and gave you the time you needed to think it through. Moreover, we're thrilled to hear that Sebastian went the extra mile by reaching out to wish you a happy anniversary. Going above and beyond for our customers is a core value we strive to uphold, and we're glad that Sebastian's thoughtfulness left a lasting impression. We'll make sure to pass along your feedback to Sebastian and the rest of our team. Your kind words serve as a great motivator for us to continue delivering outstanding service to all our customers. Once again, thank you for choosing our services and for sharing your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

June 13, 2023

Recently had a hitch installed on my New Highlander and the Service department was fantastic! Amazing quality and worked well pulling a Uhaul trailer last weekend! More

by Cody McLander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We are thrilled to hear that you had a fantastic experience with our Service department and that the hitch installed on your New Highlander exceeded your expectations. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

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