Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Fusz Ford
Chesterfield, MO
2,253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,253 reviews
May 30, 2025
Absolutely Terrible! !! Made an appointment for May 20th two weeks prior to that date. I had to wait that long because I would need a rental and they said that was the !! Made an appointment for May 20th two weeks prior to that date. I had to wait that long because I would need a rental and they said that was the first available date. The appointment was for a recall and an issue that I diagnosed. Upon arriving they told me they were 5 days out for diagnostics and argued that I would need diagnostics despite me asking for the part to be fixed without it. It is now 10 days later, my vehicle hasn't been looked at, i'm $500 into the rental. Never will do business with them again. More
by ap1095
Employees Worked With
Brian
March 20, 2025
Disappointing Experience at Lou Fusz Ford – Terrible Customer Service and Lack of Accountability I recently purchased a 2025 Ford Raptor with only 5 miles on it from Lou Fusz Ford in Chesterfield, MO Customer Service and Lack of Accountability I recently purchased a 2025 Ford Raptor with only 5 miles on it from Lou Fusz Ford in Chesterfield, MO. After taking delivery, I noticed the backup sensors were not working and scheduled a service appointment. The service department informed me that a crucial module was missing, and the part was on backorder. After waiting two weeks without hearing from them, I followed up and was told there was a national backorder, with the part unavailable for an extended period. When I pressed for a timeline, I was told it could take years to arrive. I was sold an $85K truck with a missing part, and this was never disclosed to me at the time of purchase. I then spoke to the Sales Manager, Chris, about the situation. He was indifferent and stated that it was my problem to resolve with Ford. When I pointed out that he was a representative of Ford, he agreed but insisted there was nothing he could do. The lack of empathy and customer care was appalling. I asked for the Ford customer service number, and Chris seemed irritated to provide it. Not once did he apologize for the inconvenience or offer to help in any way. It was clear that resolving this issue was not their priority. This experience has been incredibly frustrating, and I regret not listening to others who advised against purchasing from Lou Fusz Ford. If you value customer service, I would strongly recommend avoiding this dealership. More
by gpolitte
Employees Worked With
Chris Federmann, Luke Hardin
March 09, 2025
Johnny was a wonderful help to us when we bought our Expedition. He was kind, genuine, helpful and fast. We appreciate his help. We also appreciate the finance manager. Everyone was very helpful. We wo Expedition. He was kind, genuine, helpful and fast. We appreciate his help. We also appreciate the finance manager. Everyone was very helpful. We would recommend Johnny to anyone looking to buy a vehicle. More
by Kayla.bartel
Employees Worked With
Johnny Richert
February 19, 2025
Collin was very helpful, patient, and responsive. He made the car-buying process easy and the research fun despite the tons of snow and arctic temperatures. He was kind and knowledgeable. Thanks Coll He made the car-buying process easy and the research fun despite the tons of snow and arctic temperatures. He was kind and knowledgeable. Thanks Collin! More
by whitney
Employees Worked With
Collin Schroeder
January 30, 2025
Going to Lou Fusz and meeting our salesman, Jim, was fate. We had been to another dealership and not liked what we heard so we decided to try one more. We go lucky when we walked in and got the "Bronco fate. We had been to another dealership and not liked what we heard so we decided to try one more. We go lucky when we walked in and got the "Bronco Expert." We (I) knew exactly what I wanted and didn't want in a Bronco, and Jim being so knowledgeable about them, was the best to deal with. He was not pushy at all, in fact, suggested I come back in the daylight to take a better look at it and drive it. He was so patient with my husband and I, it was remarkable! I will forever be a Bronco owner, and a part of Bronco Nation. Thank you, Jim! More
by kmmoellering
Employees Worked With
Bijan Porshahidy, Jim Olsen
January 28, 2025
I had many doubts about which car to choose and when I met the seller Jim Olsen, I was sure he was in the right place, he attended me with patience and helped me decide which car to choose, I was very wel met the seller Jim Olsen, I was sure he was in the right place, he attended me with patience and helped me decide which car to choose, I was very well served by him and his team I will soon come back for another purchase thank you Lou fusz Ford and especially Jim olsen More
by Rony oliveira
Employees Worked With
Jim Olsen
January 24, 2025
The customer service was great. Jake was courteous and patient with my family as it took some planning to work around our children’s schedule Jake was courteous and patient with my family as it took some planning to work around our children’s schedule More
by dv
Employees Worked With
Bijan Porshahidy, Jake Gaspard
January 23, 2025
Super thankful for my experience at Lou Fusz Ford with Jonny Richert! It was a smooth process where he listened to my needs and wants, was realistic and upfront about the financials and in the end I left Jonny Richert! It was a smooth process where he listened to my needs and wants, was realistic and upfront about the financials and in the end I left in a car that was perfect for me and my family. Never before have I had such a smooth pleasant experience, where a car salesman was understanding and open to my family and its needs in the process, not his own. Thank you Mr. Richert for supporting me thru the process and being patient as dreams came true. More
by Lisha Lynn
Employees Worked With
Jonathan Richert, Bijan Porshahidy
