Lou Fusz Ford

Buyer beware. We drove 45 minutes to look at a specific vehicle. We had the deal all worked out when we then find out that there is NO warranty for the engine even We drove 45 minutes to look at a specific vehicle. We had the deal all worked out when we then find out that there is NO warranty for the engine even though it has it affixed ON THE CAR AND ONLINE stating it comes with a 120/200k warranty and the engine is specified as being covered on the sticker. Talk about false representation and switch and bait. We liked the sales gal, but she was ill prepared and even tried saying we could purchase a warranty which was also incorrect after questioning what it would cover, you cannot buy one as its been modified so she should not be telling anyone that it is an option if she's unsure. And we should not be the ones telling her shes incorrect. The general manager even came out and tried to bully me further skirting around the fact that there was nothing to cover the engine. Saying and I quote "you want to take this car home" and I specifically said not when I could leave the lot after believing it was all covered and something happening leaving me with a paper weight when you tell me "its not covered even though we advertised it was, our bad". He continued to argue it would cover other things and thats what matters, but not everyone has $15k laying around for an engine. I did not appreciate being bullied and pressured when we were clearly ready to leave and made to feel very uncomfortable at that point. They were just wasting our time at that point. We were clear we were ready to walk away if they were not honoring their advertisement. We only knew to ask about the warranty because it happened once before to us and that dealer made it right. But this dealer clearly just wants to sell vehicles no matter what the cost and it is unfortunate that after 2 days of being on notice, they still have not updated the website removing that from the listing and I would bet its still on the car. I even took pictures when there to prove it. I caution against buying from Lou Fusz if this is how they have to sell their cars. If mis representation is happening on this car, who knows how many others. We buy and sell a lot of cars as we are car people. To be treated like we are idiots was aggravating. Its simple, if you affix it to the car, you should at least try and compromise knowing and acknowledging its on there. Not be bullied further, and not even an apology for their tactics, thats right, the manager offered no apologies! I certainly would have felt better had he approached us with a more apologetic tone as opposed to a pressuring and demeaning one. I literally felt like he did not care that the info on the car was wrong and felt so belittled, almost like he was bothered for having to come talk to us even though we NEVER asked to talk to him. I hope the owner reads this and takes some action to train their employees to double check things before listing a vehicle with incorrect information. More

So friendly and professional. He did everything possible to make my trade easy for me. He did everything possible to make my trade easy for me. More

Absolutely Terrible! !! Made an appointment for May 20th two weeks prior to that date. I had to wait that long because I would need a rental and they said that was the !! Made an appointment for May 20th two weeks prior to that date. I had to wait that long because I would need a rental and they said that was the first available date. The appointment was for a recall and an issue that I diagnosed. Upon arriving they told me they were 5 days out for diagnostics and argued that I would need diagnostics despite me asking for the part to be fixed without it. It is now 10 days later, my vehicle hasn't been looked at, i'm $500 into the rental. Never will do business with them again. More

Disappointing Experience at Lou Fusz Ford – Terrible Customer Service and Lack of Accountability I recently purchased a 2025 Ford Raptor with only 5 miles on it from Lou Fusz Ford in Chesterfield, MO Customer Service and Lack of Accountability I recently purchased a 2025 Ford Raptor with only 5 miles on it from Lou Fusz Ford in Chesterfield, MO. After taking delivery, I noticed the backup sensors were not working and scheduled a service appointment. The service department informed me that a crucial module was missing, and the part was on backorder. After waiting two weeks without hearing from them, I followed up and was told there was a national backorder, with the part unavailable for an extended period. When I pressed for a timeline, I was told it could take years to arrive. I was sold an $85K truck with a missing part, and this was never disclosed to me at the time of purchase. I then spoke to the Sales Manager, Chris, about the situation. He was indifferent and stated that it was my problem to resolve with Ford. When I pointed out that he was a representative of Ford, he agreed but insisted there was nothing he could do. The lack of empathy and customer care was appalling. I asked for the Ford customer service number, and Chris seemed irritated to provide it. Not once did he apologize for the inconvenience or offer to help in any way. It was clear that resolving this issue was not their priority. This experience has been incredibly frustrating, and I regret not listening to others who advised against purchasing from Lou Fusz Ford. If you value customer service, I would strongly recommend avoiding this dealership. More