Back

Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

Directions

By Type

Showing 2,251 reviews

August 11, 2021

The car buying experience was quick and painless, not rushed at all. They had great communication and were very professional and polite. Would definitely recommend! More

by ranae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Grant Woods, Bryan Anderson, Jason Catlin
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you on your next visit!

August 10, 2021

Rick in service was extremely helpful and went the extra mile. Personally reached out to our company allowing us to use the box truck and returning it that day. More

by theartofmarty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick in service
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

August 10, 2021

Outstanding service, fair and integrity above all, my future business will continue thru your doors, and as a retired Command Sergeant Major, of 36 yes service. Word of mouth will be pass on to all of my More

by cwhit128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Brandon, Outstanding service man
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive needs that you might have. Until then, take care!

August 09, 2021

Always a pleasure working with Rick Dana in service. Easy to work with, prompt, professional. Been using Lou Fusz for 5 years for service with great success. More

by jackr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

August 08, 2021

Everyone was professional and courteous. It was a good experience! Alondra was very knowledgeable. She answered all our questions. We would recommend Lou Fusz to our friends. More

by S
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

August 07, 2021

As always Lou Fusz Ford services does a great job. Clear communications, and detail on what is due for your car. Pick up and drop off was quick and easy. More

by GroverSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Jason Catlin, Cory Laneman
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

August 05, 2021

Only cares about money and not the customers. Their "certified" plan is a joke. They will argue with you about fixing anything. More

by Chancej64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Hughes
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for leaving us a review but feel you have the wrong dealership. Please reach out to us if we can be of any assistance.

August 05, 2021

This place was shady from the get go. Lies and dishonest. They never told us over the phone 4 days before we called to look at a used vehicle that we couldn’t take it home the day we bought it because it sti More

by Lyndsey100
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Corey Hughes
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for reaching out Lyndsey and we will share your review with management.

August 05, 2021

Jerry is amazing. Always Great with communicating, details and timelines. Been a long time customer and have worked with many great employees at this location. More

by SAMANTHA.LIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry in Service
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for every experience, and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

August 05, 2021

Good guys and wonderful help in getting my needs and my vehicles service performed. The best in the business. Quick easy and to the point More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry and Rick
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

...
99
...