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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

August 12, 2021

Lauren was extremely helpful, patient, courteous, well informed, and efficient during the entire process of helping me purchase a used vehicle at Lou Fusz Ford in Chesterfield. She was easy to talk with More

by ROBBASSOON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Jason Catlin, Lauren Sutter
Aug 13, 2021 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

August 12, 2021

Lauren was an awesome sales associate! Just a great well rounded person to work with! Could not be happier with the suggestions she gave about vehicles fitting my situation. Overall great experience! More

by masewichc959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for your outstanding review! We are delighted to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

August 11, 2021

Awesome experience. Took care of my needs from the salesman to service to the parts department customer service is the name of the game at Fusz. More

by johnc
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

August 11, 2021

The car buying experience was quick and painless, not rushed at all. They had great communication and were very professional and polite. Would definitely recommend! More

by ranae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Gianino, Bryan Anderson, Jason Catlin
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you on your next visit!

August 10, 2021

Rick in service was extremely helpful and went the extra mile. Personally reached out to our company allowing us to use the box truck and returning it that day. More

by theartofmarty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick in service
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

August 10, 2021

Outstanding service, fair and integrity above all, my future business will continue thru your doors, and as a retired Command Sergeant Major, of 36 yes service. Word of mouth will be pass on to all of my More

by cwhit128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Brandon, Outstanding service man
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive needs that you might have. Until then, take care!

August 09, 2021

Always a pleasure working with Rick Dana in service. Easy to work with, prompt, professional. Been using Lou Fusz for 5 years for service with great success. More

by jackr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

August 08, 2021

Everyone was professional and courteous. It was a good experience! Alondra was very knowledgeable. She answered all our questions. We would recommend Lou Fusz to our friends. More

by S
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Anderson
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

August 07, 2021

As always Lou Fusz Ford services does a great job. Clear communications, and detail on what is due for your car. Pick up and drop off was quick and easy. More

by GroverSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Jason Catlin, Cory Laneman
Aug 13, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

August 05, 2021

Jerry is amazing. Always Great with communicating, details and timelines. Been a long time customer and have worked with many great employees at this location. More

by SAMANTHA.LIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry in Service
Aug 13, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for every experience, and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

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