Lou Fusz Ford - Service Center

Excellent and friendly service. Definitely recommend fusz Ford service dept. Completed repairs as scheduled. Great job! Definitely recommend fusz Ford service dept. Completed repairs as scheduled. Great job! More

Great service and communication. Went the extra mile to get it fixed quickly so I could make my trip Went the extra mile to get it fixed quickly so I could make my trip More

I brought my car in for an oil change and tire rotation and waited in the hospitality room while this was performed. The staff were friendly and helpful and the facility was clean. I’ll be back for my next and waited in the hospitality room while this was performed. The staff were friendly and helpful and the facility was clean. I’ll be back for my next service appointment. More

Excellent service from the time our vehicle was taken in to the shop until completion! We were well informed throughout the process. Never any worries with the Service Department at Lou Fusz Ford! to the shop until completion! We were well informed throughout the process. Never any worries with the Service Department at Lou Fusz Ford! More

I took my F150 o into the shop on Tiesday for multiple repairs they did not start the repairs till Friday. The several items of repair was very thorough and I was very happy with the results. repairs they did not start the repairs till Friday. The several items of repair was very thorough and I was very happy with the results. More

It was gone. I hate surveys. Nothing more to say on this topic. Thank you. I hate surveys. Nothing more to say on this topic. Thank you. More

Great customer service! Experience was awesome. I will definitely be a repeat customer. Same experience every time. Experience was awesome. I will definitely be a repeat customer. Same experience every time. More

The service department was very easy to schedule with. They were very prompt and open with communication about my vehicle. They explained every aspect of my car’s repair. They were very prompt and open with communication about my vehicle. They explained every aspect of my car’s repair. More

Easy to schedule. Prompt service. Everything communicated up front. Waiting area was clean and the internet service was good. Prompt service. Everything communicated up front. Waiting area was clean and the internet service was good. More

The dealer mechanic installed the wrong parts on my truck forcing my return 3 additional times before they figured out what they did wrong. The service manager was helpful and did his best to rectify the pro forcing my return 3 additional times before they figured out what they did wrong. The service manager was helpful and did his best to rectify the problem, but they should have checked the parts before installing them to make sure it was a match. Being a brake issue it could have caused a catastrophic failure and caused an accident. The wrong part caused the booster to fail, which had to be replaced as well. I know they tried, but it should have never happened. Was more than an inconvenience. The bright spot was the service care reps Niky and Anya who provided exceptional service helping me get through this nightmare. I have never had to take a vehicle in 4 times to a dealer for the same problem. As a life long Fuze customer I was extremely disappointed. Dealer mechanics are expected to be top of their profession. This was also turned into warranty for reimbursement, which should have not happened. The dealership is responsible and should have eaten the costs. More