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Lou Fusz Kia

St. Louis, MO

4.6
4,404 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,404 reviews

September 06, 2023

This place sucks! Bought a car and within about two weeks the ac was blowing hot air and brakes were in need of change. Car also shaking when starting it. Tried to con More

by Jaylen
Recommend Dealer
No
Employees Worked With
Brian Schaeperkoetter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 06, 2023

your attempt to help with financial, really doesn't make sense. If you have enough money in your account why would you need. More

by AQUAMARINE31061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Degenhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

September 06, 2023

Thank you so much, Kirstie, for helping us with our new car purchase! We appreciate your consistent and thorough communication throughout the process. More

by elizabethmay1528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirstie Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 06, 2023

Great experience. Brian was easy to work with and we were able to efficiently purchase the car. More

by sullyp2340
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

September 04, 2023

Absolutely no help when we needed help with the charging unit. Charge point didn’t work. It had internet issues. The staff member was not helpful. More

by chaya.gopalan
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Front desk
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 04, 2023

To pushy about buying more and more. I had to say no thanks atleast twenty times or more to those guys. More

by Justiceluke0024
Recommend Dealer
No
Employees Worked With
Curtis Laws
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 03, 2023

Everything was good with my experience with the service and the sale staff at the dealership. More

by justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

September 03, 2023

Everyone was easy to work with and I never felt “pushed” along the way from the first test drive about a month prior, until driving the vehicle off the lot. More

by ryan.d.chafe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Humphrey
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 02, 2023

Small but well kept. Staff seemed friendly. Service was quick about returning my vehicle to me, which I thought was extraordinary. More

by danycist1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts/ Servicing Team
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 02, 2023

All the service advisors are well informed and helpful. I generally work with Zach and the service manager, Andy. I have been dealing with Lou Fusz for years and the service department knows how particular More

by WJK555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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