Lou Fusz Kia

Second time repair facility Utilized this body shop a little over a year ago and was happy with their service. Recently had a collision and came back to the same friendly service Utilized this body shop a little over a year ago and was happy with their service. Recently had a collision and came back to the same friendly service that I was hoping for. Would recommend to others looking for bodywork / collision repair. More

SERVICE QUICK AND DETAILED SERVICE - LAST TIME I WAS IN IT TOOK FOREVER! THANKS, APPRECIATED THE EARLY APPOINTMENTS AND HOT COFFEE. SEE YOU NEXT TIME, THANKS QUICK AND DETAILED SERVICE - LAST TIME I WAS IN IT TOOK FOREVER! THANKS, APPRECIATED THE EARLY APPOINTMENTS AND HOT COFFEE. SEE YOU NEXT TIME, THANKS More

Overall good Maybe come in a little lower to save me from checking competitors. Everything else was great, thanks! Cheers! Sorry, I’m written out for the day Maybe come in a little lower to save me from checking competitors. Everything else was great, thanks! Cheers! Sorry, I’m written out for the day More

Great Experience Joe and Jared where wonderful. I worked with Rachel as well through email and she was amazing. I would recommend this dealership to anyone because the Joe and Jared where wonderful. I worked with Rachel as well through email and she was amazing. I would recommend this dealership to anyone because they try to find the best solution for everyone. Thank you for all your work! More

Great experience Crystal was super helpful and worked with me, via text messages (my preference), on a Saturday morning. We live almost 2 hours away and I didn’t want Crystal was super helpful and worked with me, via text messages (my preference), on a Saturday morning. We live almost 2 hours away and I didn’t want to make the drive and be disappointed. Crystal went out of her way to make sure all of my questions were answered, and that I brought everything I needed, before we made the trip. Highly recommend this place! More

Body Work I have utilized the collision center in the past. TOTALLY pleased. This time: I will let you decide for yourself. Took my car in. Received a I have utilized the collision center in the past. TOTALLY pleased. This time: I will let you decide for yourself. Took my car in. Received an estimate and told repairs would be 3-4 days. On day three not having heard anything; I called them. Well Keith who acted as if he didn't give a xxxx that day about my car or anything else - said they would need to keep it an extra day to wash it. (REALLY) I explained to him my plans were to travel out of town...still past poor customer service. But you got my vehicle so I am not going there with you. So now it is day four and Dave tells me - "OH we found more damage and had to order an additional part." Well why was I not informed? Well on day one, two, three or four you didn't choose to share your findings with me? In fact, the extra time was for a car wash!! Still don't have my car - promised for tomorrow. But I am not hopeful. I am not your friend, not your sister and xxxx sure not a happy camper because it doesn't cost any extra to offer good customer service. Needless to say I am concerned that the service might be as poor as the customer service and if it is - I am in big trouble. More

Great service !!! Great service. Great people !! The repair work looks like new. Everyone at the Collision Center did a wonderful job . My car was done on time !! Great service. Great people !! The repair work looks like new. Everyone at the Collision Center did a wonderful job . My car was done on time !! More

Oil Change/Tire Rotation I have been going to get my free oil changes for life at the Lou Fusz service center for over 8 years and appreciate this deal that is still available I have been going to get my free oil changes for life at the Lou Fusz service center for over 8 years and appreciate this deal that is still available since I originally bought from them years ago. I also get tires rotated as well to make sure to give the team some business while I am there, but last couple of times it has taken close to two hours to complete an oil change and tire rotation, along with no car wash which was always previously included in prior visits. Employees are great as always to work with and I look forward to years of more excellent service from the team! More

The service was fine and no long wait. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. More