Lou Fusz Kia

I came early at 9:45 my initial appointment was 10:30 and it took almost three hours for my car to get a simple oil change. Multiple people were in and out and I was sitting and late for work it took almost three hours for my car to get a simple oil change. Multiple people were in and out and I was sitting and late for work More

I went in for a $50 oil change and a free alignment check. I am then recommended to spend over $600 on additional services. One service was for GDI cleaning... my car has MPI, not GDI. Even if I did ha check. I am then recommended to spend over $600 on additional services. One service was for GDI cleaning... my car has MPI, not GDI. Even if I did have a GDI the cleaning they do would not be effective. Doing a fuel additive is a waste of money, the reason why GDI's have carbon build up is because fuel never passes over the rods. So, the fuel additive would never touch the rods to clean the carbon. The best way to clean the carbon is with a walnut blast, and with the overpriced scam artist at the dealership, it would probably be in the thousands if they even offered such a service. They also wanted to clean the throttle body, which is $9 cleaner and less than 10 minutes of my time. Also, wanted to change the air filters, which were brand new in my car. I expected this when I arrived, from the salesman and manager who sold me the car to the service center they promised one thing and delivered another. Do your homework and know something about your car; otherwise, expect to be taken advantage of at this car dealership. More

Everyone was friendly and helpful. Andy helped me right away and was very good at answering my questions. Andy helped me right away and was very good at answering my questions. More

excellent service department. Rodney was great to work with. Helped me deal with another matter in a professional and speedy way. I was grateful for that. Rodney was great to work with. Helped me deal with another matter in a professional and speedy way. I was grateful for that. More

The Salesman failed to follow through on promises and attempted to buy a good rating. attempted to buy a good rating. More

Andy met me at my car escorted me too the desk and we discussed the service I was getting! He showed me the waiting area! He kept me informed of the progress entire time I waited! Great Job discussed the service I was getting! He showed me the waiting area! He kept me informed of the progress entire time I waited! Great Job More

Not sure who Joe, don't recall meeting with him but Robert, who was the Sales Agent was great. Robert, who was the Sales Agent was great. More

Service is great. Employees are helpful & flexible the best they can be. Honest too. Thank you! Employees are helpful & flexible the best they can be. Honest too. Thank you! More

They helped me out when I had a damaged car. Offered me a fair trade in value and a good deal on a gently used car! Offered me a fair trade in value and a good deal on a gently used car! More

We really enjoyed our experience buying our first Kia Sorento, but after only 4 months of having that vehicle we were involved in an accident that resulted in a total loss. When we came back to purchase Sorento, but after only 4 months of having that vehicle we were involved in an accident that resulted in a total loss. When we came back to purchase another Sorento, we were treated with empathy and compassion and that really stood out to us! More