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Lou Fusz Kia
St. Louis, MO
4,389 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,389 reviews
April 25, 2024
We purchased a vehicle from this dealership and were not treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lo treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lobby for finance. We waited for 3.5 hours and at the 2 hour mark I went to our salesperson, Josh, to ask about the extreme wait times and his response was, "Well this is normal because it is a busy Saturday." When I advised that I had to drive back to KC he stated, "Well I guess you guys can just walk away." This is disturbing because it showed how much he did not value our busy and his unprofessionalism. Another sales rep spoke up and stated the same thing. This was a classic way of making the customer feel unwanted or not needed. At no time, was there any empathy or apologies for the inconvenience. We felt like they did not care if we bought the vehicle or not because if we didn't someone else would. Being in sales myself, I was appalled that this is the attitude of a successful dealership like this. They displayed zero sales or customer service skills and was unacceptable. We purchased the vehicle because my daughter liked the vehicle, but it was in despite the experience. I felt that we were spending a large sum of money and should be treated with respect and professional courtesy. I am sure that I am not the first customer who has been treated like this by Josh or his coworker. More
by ashillcutt
April 25, 2024
The dealership Lou Fusz Kia is one of the best dealerships that’s I’ve been too. Always quick and professional dealerships that’s I’ve been too. Always quick and professional More
by santiannaclay
Verified CustomerEmployees Worked With
April 24, 2024
This young man was so so helpful, kind and listened to this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you kn this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you know josh is a keeper! 🙏❤️🥰 More
by grannyphil
April 24, 2024
I bought my 2018 kua stinger new from them and have been taking it back for service and maintenance the entire time. They take great care of me and my car. taking it back for service and maintenance the entire time. They take great care of me and my car. More
by Penny
Employees Worked With
Zach
April 24, 2024
I don't have a Kia so stop asking me about your service stop stop stop stop stop stop More
by MEADOWLARK1126
Employees Worked With
Other Employees :
You don't even know who had appointments
April 23, 2024
Good to do business with. Found Brian friendly and informative. He showed and explained what button symbols were and their use. Found Brian friendly and informative. He showed and explained what button symbols were and their use. More
by eugnef
Employees Worked With
April 23, 2024
Poor customer service- we called numerous times with questions and no one will return our phone calls. In addition the vehicle we bought three weeks ago is already broken down and had to be towed. questions and no one will return our phone calls. In addition the vehicle we bought three weeks ago is already broken down and had to be towed. More
by kriswilson4
Employees Worked With
April 22, 2024
I like how the windshield was replaced, the car washes, and the salesman was ready and willing to help, answer any questions. and the salesman was ready and willing to help, answer any questions. More
by jcworks
April 22, 2024
Adam was great. Worked with me throughout the process. I would recommend him and y'all. I was declined for financing by y'all, so I had to buy the car with cash/c Worked with me throughout the process. I would recommend him and y'all. I was declined for financing by y'all, so I had to buy the car with cash/check. That was more than a bit disappointing. More
by THEBURT
Employees Worked With
Adam
