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Lou Fusz Kia
St. Louis, MO
4,408 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,408 reviews
Verified Customer
February 17, 2024
Great salesmen and Finance experience. Alex worked with me on the phone for most of the day and we completed all the paperwork on line to expedite the purchasing process which is what I wa Alex worked with me on the phone for most of the day and we completed all the paperwork on line to expedite the purchasing process which is what I wanted. More
by markaspinelli1
February 17, 2024
The appointment was easy to schedule. Rodney was there to greet me when I arrived. He was friendly and helpful. Overall, it was good experience. Rodney was there to greet me when I arrived. He was friendly and helpful. Overall, it was good experience. More
by rnfarmer
February 17, 2024
Mike was great. This is the second car we bought from him and would recommend him to others This is the second car we bought from him and would recommend him to others More
by jillmiller88
February 17, 2024
Rodney was super cool. He was helpful and quick. I was sent here by accident, and rodney helped me all the way. Even with unknown variables, this place helped me out even t He was helpful and quick. I was sent here by accident, and rodney helped me all the way. Even with unknown variables, this place helped me out even tho I'd never been here and didn't buy a car from lou fuze. Highly reccomend. More
by bobbymil111
Employees Worked With
Rodney, I dont know his last name
February 16, 2024
Had a fun experience and my sales guy Josh Hough was amazing. Explained everything about my new car and showed me how it worked. Sales team is awesome but the service department is absolutely horrible. amazing. Explained everything about my new car and showed me how it worked. Sales team is awesome but the service department is absolutely horrible. On Wednesday February 7th I was leaving work and my brand new car that I purchased on Jan 18th was dead I got a ride home and to work the next day and we jumped the car it ran then died a co worker put a battery charger on the car so I could bring it to Lou Fusz for them to look at. I was told nothing was wrong by Zach but if it happened again call Kia roadside assistance and have it towed to the dealership. On Saturday February 10th it did it again and I was stranded in the parking lot in the cold for 2 hours while I waited for the tow truck. I was without a car all weekend. On Monday I sent a message about my car no response finally the nice lady that answers the service phone got me in touch with someone they told me that my car was there and they would get it looked at. Never heard anything again until I called at 4:15 pm and was told that my car was next inline to be looked at but they close at 6 pm. I said you’ve had my car all day and I was told that they had people who had appointments and recall issues that was taken care of first. The gentleman I spoke to was very rude I asked about a rental car and was told there was none. I asked how I was suppose to get home and nothing. Asked if I was going to be reimbursed for being without a car and money I had to pay for rides and nothing. I got a ride up to the dealership and was going to give back this car that I had for only 3 weeks and found out it was done that they replaced the battery. I asked the sales manager to have the service manager call me to discuss what had happened but guess what no phone call. I was without a car for 3 days I had to pay someone to come get me and take me back and forth to work and to the dealership. Wasn’t offered any kind of reimbursement. Take my advise and do not buy a car from here. The great sales staff does not out way the extremely horrible service department. I will be taking my car to a different Kia dealership going forward. More
by dmbakermorgan
February 16, 2024
Everyone was very nice. Explained everything we needed to know in detail. Left happy in a new car. Explained everything we needed to know in detail. Left happy in a new car. More
by katie_iven
