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2,275 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
Helpful May 18, 2024
It's easy to make an appointment. They go over everything with you in advance. They get the work done promptly and professionally. They go over everything with you in advance. They get the work done promptly and professionally. More
by DocG
Employees Worked With
May 18, 2024
Service consultants used to be wonderful, but the new staff is a huge disappointment. Service desks like these are why I used to go to Dobbs. staff is a huge disappointment. Service desks like these are why I used to go to Dobbs. More
by JOYMARCUS
Employees Worked With
Service department
May 18, 2024
I requested Zach Lentz when I registered on line, upon arrival was given to another technician. Fortunately she did an excellent job. She was kind, patient, thoughtful, thorough, and very customer oriente arrival was given to another technician. Fortunately she did an excellent job. She was kind, patient, thoughtful, thorough, and very customer oriented. I was pleased with her service and the manner in which she handled my concerns. More
by duffellar
Employees Worked With
Brandi Hertweck
May 15, 2024
Wonderful service and clean waiting room. Service agents are communicative and keep you updated as to status. Service agents are communicative and keep you updated as to status. More
by 84heatherl
Employees Worked With
May 15, 2024
Very courteous and professional service department. Addressed me as Mrs. and listened to needs: don't wash the car and fill windshield fluid. Asked if the rear alignment should be done. Addressed me as Mrs. and listened to needs: don't wash the car and fill windshield fluid. Asked if the rear alignment should be done. More
by Kiml.eastern
Employees Worked With
Andy Johnston Jr
May 15, 2024
The emails I receive do not align with what is actually expected with the dealership. I was told those emails are automated. The rep told me don’t worry about them. But I have no reference except the email expected with the dealership. I was told those emails are automated. The rep told me don’t worry about them. But I have no reference except the emails. Very unfriendly and do not care about the customer at all. It’s an assembly line and don’t care about anything but making money. I feel very uncomfortable going there it seems I am inconveniencing them. I ask questions about my service and all I get is pushback. My first new car I have owned and will never recommend this dealership. This is the truth More
by Guy who bought a new kia and made huge mistake.
May 13, 2024
I have received a great service and the car is running smooth. Thank you For the service smooth. Thank you For the service More
by guntu1c
May 10, 2024
The Chesterfield clinic ran very smoothly. The staff kept us informed of the process and, once we reached the head of the line, the service was quick and the waiting area was comortable. The staff kept us informed of the process and, once we reached the head of the line, the service was quick and the waiting area was comortable. More
by timmermanfmly
Employees Worked With
Everyone was professional and nice.
May 09, 2024
I visited the KIA event at Chesterfield Mall to replace my ignition fix. Unable to do projext because I drive with HAND CONTROLS (disability) The technician and I agrred that it was unsafe to mess with my ignition fix. Unable to do projext because I drive with HAND CONTROLS (disability) The technician and I agrred that it was unsafe to mess with hand controls. I will have to visit UNITED SEATING who installed hand control. They will remove ignition and my able bodied husband will drive my KIA to a KIA dealer who will install ignition, Then back toUNITED SEATING to re install hand controls. HOPEFUL IT WILL WORK. Did get instrucion on The Club safety tool More
by denise.frank
Employees Worked With
Kevin from Michigan at this pop up service ctr
