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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews

2,556 Reviews of Lou Fusz Kia - Service Center

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June 30, 2023

Another great job as always, the Fusz Kia service team are always there for their customers an ddo great work as well. More

by MEDLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth
Jul 03, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

June 30, 2023

Another great job well done the service team is the best many thanks for all you do. More

by MEDLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth, Zach Lentz
Jul 03, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

June 30, 2023

Everything with this dealership is 5 stars. They really understand making the customer experience exceptional. I would recommend Lou Fusz Kia to anyone. More

by Cadet1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

June 29, 2023

Disappointed. Car issue immediately after warranty expired and they were unwilling to help. We purchased vehicle brand new from this location and they were not hel More

by jonathan69
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Not sure. People weren’t helpful
Jun 30, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

June 29, 2023

My Kia Optima is 10 years old with over 150,000 miles on it. I still continue to take my car back to this dealership because they are the nicest and treat me with respect. When I take my car in for an Oil c More

by btemm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth !!!
Jun 30, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

June 29, 2023

Kevin is fantastic. Great customer service. Quick turn around. Very honest and takes care of you and your vehicle. More

by liscampbell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin derlith
Jun 30, 2023 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

June 29, 2023

Great customer service - I didn’t wait long at all to get my oil changed. More

by stacystroud50
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nikki in Service
Jun 30, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

June 28, 2023

It was a great experience. I would highly recommend to all my friends and family. More

by MAJONES110
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Lou Fusz Kia responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

June 28, 2023

Did not fix brake problem and created another brake problem. They called the tech line and I haven’t back. Still driving without proper brakes. Very scary and Frustrating situation. More

by arniefriederich
Recommend Dealer
No
Employees Worked With
Ca
Jun 29, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

June 27, 2023

Service department seemed okay, just lacking on the communication from all parties involved in the service of my vehicle. More

by winkelerd
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Brian Schaeperkoetter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

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