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Lou Sobh Honda

Cumming, GA

4.9
5,404 Reviews
Lou Sobh Honda is one of Georgia's newest Honda Dealerships, located in Cumming, GA. Our State of the Art facility opened in November 2013. We stock a large selection of New and Used Cars, Trucks, SUV's, and Vans. We have a large Service Department staffed with Certified Honda Factory Trained Technicians. Our huge Parts and Accessories Department is open 6 days a week for your convenience. Lou Sobh has been an Award Winning dealer in Georgia since the late 90's and also has dealerships in Florida and California. Our Jacksonville Honda Dealership, Honda of the Avenues, has been #1 in the market for the past 5 years. Visit our website at www.lousobhhonda.com
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1105 Buford Rd

Cumming, GA

30041

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Showing 5,404 reviews

May 18, 2023

Everything was fine with my oil change. Except when I got home and explained to my husband that I was told we need to replace all 4 tires he reminded me that we just had a new tire put on t More

by kellymonahanrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Miles
May 18, 2023 -

Lou Sobh Honda responded

Kelly, Hi! My name is Cammie and I handle the reviews for our team. I asked David Wikle our service manager to reach out to you and you told him that you were upset that he did so. Your 4th tire had had different tread level and because of the difference can cause your tire light to come on. It is Honda's procedure to keep your vehicle and you safe. As a certified Honda dealer we are to service your vehicle to Honda recommendations. Our techs are trained as Honda techs and with that in mind we wanted only the best for you and your vehicle. You explained that you went to a shop down the road and only purchased three tires for your CRV and you felt distrust from us because we suggested 4. We can only be honest with our recommendations even if it isn't what you want to hear. We are happy you received the service that you desired. We wish you all the best.

May 18, 2023 -

kellymonahanrn responded

Thanks so much for taking the time to respond to my review and to the private emails I have gotten asking me to take down my review. Unfortunately I do not drive a CRV. I felt it was dishonest to recommend the replacement of 4 tires after another shop told us we only 3 needed to be replaced AND the 4th tire that you recommended replacing was only 6 months old. I was told in a separate email from H.H. that "most people" choose to replace all 4 at the same time, unfortunately "most people" are not "all people." I was encouraged to leave a review but with all of the communication today it appears that only good reviews are welcomed. Although not all experiences can be great, most companies would take a "negative review" as a learning experience. This has been a great help for me to see how you have responded to my experience to help me choose how to further service my car and what brand of car to drive.

May 18, 2023

Great service. No mark ups. Reviewed things to watch and keep an eye on. No pressure. More

by cindy.bielski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Goode
May 18, 2023

Good attention, nice people, good facilities, good service, good prices, attentive, 100% recommended, good cars. More

by endry1815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

May 18, 2023

Talon explained me clearly what needs to be changed in regards to timing belt and why the part needs to be changed. Exceptional service by him. More

by chandrajp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talin Coester
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

Working with our sales guy, Jim Anderson, was a real pleasure. He was informative and it was especially helpful to know he had the same truck as we were purchasing. We liked the no pressure experience. More

by KBAGUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Anderson
May 26, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

May 18, 2023

Consistent and excellent service from the service advisor, Heather. They took me in last minute and handled my recall in a jiffy More

by MNUWAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

May 18, 2023

I ALWAYS HAVE HEATHER TAKE CARE OF HONDA AND SHE IS THE BEAT AND KNOWS HER JOB TO THE FULLIST AND SO PLEASANT TO DEAL WITH=SHE IS THE BEST AND SHE ALSO TAKES CARE OF MY DAUGHTERS HONDA More

by mcbcbearslide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Service Writer “ Anthony “ very nice, professional. Explained services. Called me when my car was ready. Could always use a lower price. But everything went smoothly. More

by dpedwards62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony ?
May 17, 2023

Great service. Had issue with car not starting while in grocery store parking lot and called Justin. He gave me two techniques to try. Even though the error showing More

by videokidnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Britt
May 17, 2023

She was very good to work with sweet and helpful and friendly. Highly recommend great More

by trhollis08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Kover
Jun 01, 2023 -

Lou Sobh Honda responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

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