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Lou Sobh Kia

Cumming, GA

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Employees
Reviews
Vehicles
4.7
1,240 Reviews
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1135 Buford Rd

Cumming, GA

30041

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Showing 1,240 reviews

November 27, 2025

Had no intoduction on how to operate new car did not show me anything about carr. More

by HAM.IPSER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Harvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Fabec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2025

Great customer service. Very professional staff. Courteous and friendly workers. Very knowledgeable staff in the Service Center. More

by auburntiger0693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harald Hagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 26, 2025

It was a very pleasant experience made even better by my salesman, Eli. Eli was very knowledgeable and explained the car's features very well and was very patient. More

by tmhobgood
Recommend Dealer
Yes
Employees Worked With
Elijah Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Barnes
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November 25, 2025

I feel this dealership is honest about their assessments and provides quality work. Will always bring my vehicle to them. More

by karink12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2025 -

Lou Sobh Kia responded

Thank you for your 5 star review! We look forward to helping you again for all your vehicle needs in the future!

November 25, 2025

Great overall service but the price for service was extremely high!!! But I guess it needs to be to upkeep car More

by Zephy_25
Recommend Dealer
Yes
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November 24, 2025

Very poor customer service. I feel humiliated by the sales manager when I bought my car from you. More

by diferca77
Recommend Dealer
No
Employees Worked With
Justin Britt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Britt
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Nov 24, 2025 -

diferca77 responded

This dealership is terrible for both buying a car and doing business with them. I don't recommend it; the customer service is awful. I bought a 2018 Toyota Camry, paid cash, and after closing the deal, they told me I had to bring the car in the next day for a general inspection by the dealership mechanic. They didn't give me a logical explanation for why they didn't tell me this before I paid. The next day, I took the car in, and the tire pressure warning light was on, and the power locks on the rear doors weren't working. Jeff Clark's response was that it was a used car and they weren't going to fix those problems because the car was mine, and it wasn't the dealership's responsibility to repair those issues. I recommend you don't do business with Jeff Clark; he's a rude and disrespectful guy to both customers and dealership employees. Are the owners aware of this bad employee working for them? If anyone knows the email address of the dealership owner, please message me directly so I can send my complaint about that arrogant person working on the sales team.

Nov 25, 2025 -

Lou Sobh Kia responded

Hello , we are so sorry this was your experience. We would happily fix any issues your vehicle may have. Our General Manager Reza would love to speak with you as soon as possible to correct our mistakes. Please call 678-679-7279

November 22, 2025

I trust the people at Lou Sobh Kia to take care of my car. They keep informed about what needs to be done and how long it should take. More

by karen_vaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harald Hagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2025 -

Lou Sobh Kia responded

Thank you so much for your 5 star feedback! We look forward to helping with all your vehicle needs again in the future!

November 22, 2025

The good people at Lou Sobh Kia are professional, courteous, and communicate well. They listen to what I have to say and take that into account when they work on my car. I highly recognize Lou Sobh K More

by karen_vaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harald Hagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2025 -

Lou Sobh Kia responded

Thank you so much for your 5 star review! We take pride in our customer service and we're so happy our team was able to display that!

November 21, 2025

Your sales Mgr- Jeff Clark needs serious lesson in customer service and people skills. He was extremely rude and disrespectful. We were ready to walk out until Alexis jumped in to helped. I sent an em More

by asocialbutterfly418
Recommend Dealer
No
Employees Worked With
Juan Aguilera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Aguilera
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Nov 25, 2025 -

Lou Sobh Kia responded

We are so sorry that this was your experience. This is not how Lou Sobh Kia operates. Please give us a call at your earliest convenience so we can correct our mistakes. 678-679-7279

November 20, 2025

Matt my service advisor went over and above on my visit on Monday, 11/17! I am so happy I bought my car there! Thank you! More

by DKCHRISTENSEN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Williams in Service
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Nov 25, 2025 -

Lou Sobh Kia responded

Thank you so much for your 5 star review! We are thankful to have your business and grateful that you utilize our location for your servicing needs!

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