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Lou Sobh Kia

Cumming, GA

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Employees
Reviews
Vehicles
4.7
1,460 Reviews
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1135 Buford Rd

Cumming, GA

30041

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Showing 1,460 reviews

March 22, 2026

Extremely helpful, especially teaching all the features. Had good inventory of Sportages I was looking for. More

by Janice6259
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.D. Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2026 -

Lou Sobh Kia responded

Thank you for the wonderful review! We’re so glad to hear our team was extremely helpful and took the time to go over all the features with you. It’s great to know you found the Sportage you were looking for. Thank you for choosing Lou Sobh Kia!

March 20, 2026

Excellent customer service Zachary was very knowledgeable and friendly. He made the experience very enjoyable More

by b_whiteside
Recommend Dealer
Yes
Employees Worked With
Zachary L
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Apr 02, 2026 -

Lou Sobh Kia responded

Thank you for the wonderful review! We’re so glad to hear Zachary provided excellent customer service and made your experience such an enjoyable one. We appreciate you choosing Lou Sobh Kia!

March 20, 2026

Great service up to purchase and out the door. Some challenges with follow up. Warranty documentation. More

by psupik
Recommend Dealer
Yes
Employees Worked With
Rusty Sosebee, Evan Tombleson
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Apr 02, 2026 -

Lou Sobh Kia responded

Thank you for taking the time to share your experience with us. We’re glad to hear you had great service throughout the purchase process, and we also appreciate your feedback regarding the follow-up and warranty documentation. Your input helps us continue to improve, and we thank you for choosing Lou Sobh Kia!

March 20, 2026

We drove 45 minutes to this dealership because of Chase! He is the best we've had in 50 years! As long as he is at this dealership we will continue to buy a car from him! More

by Joyce Fahl
Recommend Dealer
Yes
Employees Worked With
Chase Mueller, 2nd car from him
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Apr 02, 2026 -

Lou Sobh Kia responded

Thank you so much for the amazing review, Joyce! We’re honored that you made the drive to work with Chase, and we’re thrilled to hear he provided such an exceptional experience. Your kind words mean so much to our team, and we truly appreciate your continued trust in Lou Sobh Kia!

March 20, 2026

Fast service and easy I had a recall. Kia contacted me and set up an appointment to correct issue. Dropped vehicle off night before and they contacted me next day when it was completed. More

by Kachiappazzi
Recommend Dealer
Yes
Employees Worked With
Jeremy?
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Apr 02, 2026 -

Lou Sobh Kia responded

Thank you for your great review! We’re so glad to hear your recall service was handled quickly and smoothly from start to finish. It’s great to know everything was convenient and completed right on time. Thank you for trusting Lou Sobh Kia with your vehicle!

March 20, 2026

Efficient Friendly, efficient. Cleaned my car and got me out in a matter of minutes More

by kwebb2103
Recommend Dealer
Yes
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Apr 02, 2026 -

Lou Sobh Kia responded

Thank you for the great review! We’re so glad to hear your visit was friendly, efficient, and quick. It’s always our goal to make your experience as easy as possible. Thank you for choosing Lou Sobh Kia!

Apr 03, 2026 -

kwebb2103 responded

My pleasure

March 17, 2026

Wonderful service from Jeremy and team! Appointment was as scheduled and pickup was easy and on time More

by cindylbarone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Mar 18, 2026 -

Lou Sobh Kia responded

Thank you for the great review! We’re so glad to hear Jeremy and the team provided wonderful service and made your visit smooth and on time. We truly appreciate you choosing Lou Sobh Kia and look forward to seeing you again next time!

March 17, 2026

Great Hours, fast and friendly techs and advisors. Recommend services as needed but not in a “your car will die if you don’t do this” way. More

by TSQUARE1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harald Hagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Christian, Justin Britt
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Mar 18, 2026 -

Lou Sobh Kia responded

Thank you for the awesome feedback! We’re glad you appreciate our hours and that our team provided fast, friendly service without any pressure. That’s exactly the experience we aim for. We truly appreciate your recommendation and thank you for choosing Lou Sobh Kia!

March 14, 2026

Ziti did a very great job explaining everything and answering all of my questions. Excellent service. More

by bburn626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoro and Ryan were wonderful!
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Mar 17, 2026 -

Lou Sobh Kia responded

Thank you for the great review! We’re so glad to hear Ziti took the time to explain everything and answer all of your questions. Providing excellent service is what we strive for, and we truly appreciate your support. We look forward to seeing you again at Lou Sobh Kia!

March 13, 2026

I had a problem - showed the tech pictures on my phone of the dash screens showing all the warnings. You had my car for 2 full days & did not resolve the problem not did I allow me to use a loaner car More

by pppjarvis
Recommend Dealer
No
Employees Worked With
Dk
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Mar 17, 2026 -

Lou Sobh Kia responded

Thank you for your feedback. We’re very sorry to hear your concern was not resolved after having your vehicle for two days, and we understand how frustrating that must have been. We also apologize for the inconvenience of not having a loaner available during that time. This is not the level of service or communication we strive to provide. We would appreciate the opportunity to look into this further and help get your concern properly addressed. Please reach out to our service manager Jbritt@LouSobhKia.com.

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