Lou Sobh Kia

We were told one of the screws on a wheel was stripped and they charged us $300. We should have been taken to the back and shown the problem. Also,the appointment we made the appointment by phone to insta and they charged us $300. We should have been taken to the back and shown the problem. Also,the appointment we made the appointment by phone to install anti theft devices and thought it had been done until we were called a few days later to let us know the part was in and we had to return for installation of the device. More

My experience was great and the folks were wonderful. I will definitely go back to this dealer. I will definitely go back to this dealer. More

Easy to check in and out. Polite, courteous service people. I will be back when service is needed. Polite, courteous service people. I will be back when service is needed. More

Juan and Jeff listened exceptionally well to what was important to me. They accommodated my needs and provided options that aligned. They provided a great deal for the car based on that alignment. JD was important to me. They accommodated my needs and provided options that aligned. They provided a great deal for the car based on that alignment. JD was also exceptional while doing the finance process. Highly recommended. More

The dealership overall was very nice and clean! Most of the staff were friendly. My experience with Jeff was not good. He was very rude and aggressive in his negotiating tactics. I almost walke Most of the staff were friendly. My experience with Jeff was not good. He was very rude and aggressive in his negotiating tactics. I almost walked away from the deal but ultimately saw it through because they were the only dealership with the color combo. I presented competitive offers from other dealerships and he was not willing to negotiate even on the $2000k difference which was small in comparison to the $50k price tag on the vehicle. Furthermore I was adamant that I didn’t want the protection package as I know these extra fees ultimately benefit the financer/salesperson. He still kept it on my invoice indicating it zeroed out with the “discount” he was giving me on the car. I just feel it was very tacky and not in good professional ethics. I also I had my own financing and was on a time limit due to my bank about to close. Instead of expediting the process - time was wasted trying to push the dealerships financing on me when I said I was ok. It definitely tainted an experience that should have been exciting for me. I ultimately love my vehicle - affectionately named Kiki, but Jeff needs to work on his salesmanship! I left feeling robbed of $2k. More

Quick diagnosis and quick fix. Coffee was also good. * Quick diagnosis * Took less time to fix. * Clean place to stay. * Good coffee Coffee was also good. * Quick diagnosis * Took less time to fix. * Clean place to stay. * Good coffee More

Courteous, professional and clear communication from service staff Resolved my cars issue and didn't upsell any unnecessary repairs service staff Resolved my cars issue and didn't upsell any unnecessary repairs More

Nice facility with coffee and popcorn and comfortable waiting area. Reasonable prices. Good communication with service advisor via text. Bring your owners manual to verify maintenance intervals. waiting area. Reasonable prices. Good communication with service advisor via text. Bring your owners manual to verify maintenance intervals. More

Excellent dealership. Courteous, kind, professional. I took my car in for maintenance and they took care of me that day. Courteous, kind, professional. I took my car in for maintenance and they took care of me that day. More

My appointment was confirmed ahead of time, they took my car right in when I arrived, and it was ready much earlier than I anticipated. car right in when I arrived, and it was ready much earlier than I anticipated. More