Louisville INFINITI

Worked with Zack Murphy at INFINITI to purchase our 3rd QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles s QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles sell themselves and Zack does a great job of not pushing. He worked really hard to make our deal happen. Good job Zack. Steve Baer in service is also amazing. I'd say majority of people who keep buying INFINITI has a lot to do with their service department and how well run it is. Good Job Steve. There is very little turn around there and I've been a customer for over 8 years. It's been the exact same consultants in service, which says a lot. More

Great communication, he delivered the vehicle to me, and followed up with me after I bought the car! followed up with me after I bought the car! More

Ian was great to work with and answered all of our questions. This is the second Infiniti that I’ve purchased and both times were a great experience. Thanks questions. This is the second Infiniti that I’ve purchased and both times were a great experience. Thanks More

Ian was phenomenal to work with! Super knowledgeable of the vehicles in his companies inventory also a super nice and genuine guy. Was super tentative to my requests and even went above and beyond to make the vehicles in his companies inventory also a super nice and genuine guy. Was super tentative to my requests and even went above and beyond to make sure my fiancé and I were super happy with our purchase! Top tier guy for sure. Hope to buy many more vehicles from him. More

We have purchased 2 vehicles from Ian the past year and driven 6 hours each way to take delivery of the cars. Ian took great care of us both times. Fantastic customer experience, very knowledgeable and p driven 6 hours each way to take delivery of the cars. Ian took great care of us both times. Fantastic customer experience, very knowledgeable and professional. More

I thoroughly enjoyed my experience at Infiniti. Zack Murphy is an exceptional car salesman. I was impressed by his knowledge of the infinity brand and ability to compare its uniqueness against competito Murphy is an exceptional car salesman. I was impressed by his knowledge of the infinity brand and ability to compare its uniqueness against competitors. Cam Meredith is the guy to see if you want the best protection package. Both gentlemen are professional, efficient and trustworthy. I’m in love with my new QX60 and glad I went with Infiniti! More

The attention to details was great. They thoroughly diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my col diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my colleagues. More

This dealer services ALL of my vehicles and I don’t even own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyo own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyond to make you feel like a friend or family member. Great place to have your vehicle(s) serviced More

Excellent courteous professional experience here at Infiniti of loyalty Wyth Anna my service writer they gave me a loaner car they quoted me the work and did the work in a timely manner it was a great Infiniti of loyalty Wyth Anna my service writer they gave me a loaner car they quoted me the work and did the work in a timely manner it was a great experience I will definitely be back More

I am utterly disappointed in lack of service and understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change and tire rotation. We have less than 16000 miles on our vehicle and we are informed we need four new tires with no further explanation or willingness to discuss how that is possible or ways to remedy the situation or meet us at least half way. The service manager agreed that he would not be happy with replacing sport tires every 16000 miles on his vehicle. After getting back home and researching the situation, it appears that the Dunlop tires on the Infiniti Q50 Red Sport are known to have defects in the valve stem that result in a bumpy ride that definitely does not make you feel like you are driving any form of premium or luxury vehicle. I am not accustomed to giving bad reviews and always try to see things from their point of view; but, as a business owner myself I can not imagine not trying to remedy a situation that was clearly not the customer's fault. I have purchased multiple new vehicles in my lifetime and based on this experience, I will never own another Infiniti. More