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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
868 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 868 reviews
March 20, 2026
You can tell this dealership has set the right culture across its team. They treat customers right and make the whole process a pleasant experience. Leon deserves 6 stars. He was such a pleasure to wo across its team. They treat customers right and make the whole process a pleasant experience. Leon deserves 6 stars. He was such a pleasure to work with on my first purchase, that I came back for another two cars. On my way to Criswell I drive past two other Jeep dealerships just so I can continue dealing with Leon. Great guy, listens, doesn’t push, serves his customers, and has served our country. Leon will be my first call next time I’m in the market for a new vehicle. More
by Ex-Mercedes customer
March 19, 2026
I reached out online on a Saturday regarding a specific Jeep Compass I was looking for and they set me up Sunday afternoon for a test drive. I was greeted by Jalen as soon as I got there and he already had Jeep Compass I was looking for and they set me up Sunday afternoon for a test drive. I was greeted by Jalen as soon as I got there and he already had the vehicle pulled up front and ready to go. He was very friendly and explained some of the features to me as we were driving and explained even more once we got back to the dealership and were parked. We went inside where I met Felipe, the Sales Manager. He was equally as welcoming and friendly. This was a great first impression and I felt very at ease. I had a question on some of the numbers and Felipe explained them very well to me, and when I said about being able to get more for my trade at another dealer, Felipe was able to add some money on to my trade in value. I ended up getting the Compass on Sunday because of Jalen and Felipe's great customer service, and transparency on pricing. I didn't feel like I had to bargain or negotiate because they came in right around out the door price I had in mind. Not once did I feel pressured at all to make this purchase. Unfortunately, they realized there was an open recall on the Compass so I couldn't take it home that day due to it being Sunday and the service department was closed. Jalen brought my car to me at work on Tuesday (driving almost 2 hours to get to where I was) so that I didn't have to go back to the dealership. This is the kind of service that dealerships should strive for! More
by jwood819
March 18, 2026
Ross was so friendly and helpful. I appreciated his kindness in showing us all the different features- even put my phone number in the large new display that looked like a spaceship. I appreciated his kindness in showing us all the different features- even put my phone number in the large new display that looked like a spaceship. More
by handley.debby
March 06, 2026
We had a fantastic experience buying our car, thanks to Leon! He made the entire process quick, smooth, and completely stress-free. Leon was knowledgeable, professional, and genuinely helpful without any p Leon! He made the entire process quick, smooth, and completely stress-free. Leon was knowledgeable, professional, and genuinely helpful without any pressure. Everything was handled efficiently, and we were in and out much faster than expected. If you’re looking for a great car-buying experience, we highly recommend asking for Leon! 🚗 More
by ROBERTORUIZ_268
February 06, 2026
very friendly Very professional very good business highly recommend to friends and family... thank you for the sale. recommend to friends and family... thank you for the sale. More
by jeremy le
February 06, 2026
Felipe was very professional and easy to work with. He helped us with two car sales and made the buying process quick and easy. Greatly appreciate Felipe’s time and hard work on getting the deals clo He helped us with two car sales and made the buying process quick and easy. Greatly appreciate Felipe’s time and hard work on getting the deals closed! More
by Kim
Employees Worked With
Felipe Vasquez
January 16, 2026
I brought my Ram in for an Oil change, Recall work and to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a fri to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a friend pick me up for work and drop me off after. I received no updates during the day. I arrived back at Service center at 2pm and was advised it was just now getting recalls worked on and was told "it will take a while". I went to waiting area and sat. Waited over an hour and went back out to ask for an update, " I told you it would take a while". So back out to wait. He walked past the waiting area some time after and saw me looking and mentioned its still not ready, and kept walking. Some time before 5pm I went out again and asked for update, Emilio said he would check and let me know. So back out again to wait. @ 5:45 I hadn't heard back with an update and went back out to ask again, Emilio is not around. Another gentleman (Army Vet), asked if I needed help and I told him I was looking for my advisor, He said my advisor left, without telling me or anybody else. He and a young lady (Vanessa?) were the only 2 working and knew nothing of my truck or that I was waiting. He went and found my truck and she looked up my paperwork. Those 2 did an outstanding job and were great. I wish I knew their names. (I will know find out and praise them later). So, after 11 hours in the shop, I did get an Oil change and Rotation and had 1 recall and 2 software updates completed. The sensor was not fixed as the part needs ordered. Emilio's attitude and lack of customer service needs attention. I will go back for service again because I trust the Criswell Company, however, I will not work with Emilio again. More
by KC
Employees Worked With
Emilio Naranjo
December 20, 2025
Sales personnel were wonderful, friendly and very patient with us during the purchase process for our Jeep. with us during the purchase process for our Jeep. More
by dougb12
Employees Worked With
December 20, 2025
Leon Travis was very helpful salesperson. Very patient, knowledgeable, provided options, good customer service skills, and made the experience less stressful. though I did not purchase the j Very patient, knowledgeable, provided options, good customer service skills, and made the experience less stressful. though I did not purchase the jeep the experience was great. When I am ready I will be back to purchase my Jeep through Mr. Travis. Thanks WB More
by Andrsnwa
Employees Worked With
