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Lugoff Chevrolet Buick GMC
Lugoff, SC
1,037 Reviews
Why should you buy from Lugoff Chevrolet Buick GMC? Our unmatched service and diverse Buick, Chevrolet, GMC inventory have set us apart as the preferred dealer in Lugoff. Visit us today to discover why we have the best reputation in the Lugoff area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 1,037 reviews
May 23, 2025
Drea, was a great sales rep. She was very informative, very knowlegeable and ready to assist/accomodate my vehicle needs. If you're looking for great customer service, someone wh She was very informative, very knowlegeable and ready to assist/accomodate my vehicle needs. If you're looking for great customer service, someone who's knowledgeable and actually care about meeting your vehicle needs, please see Drea, you WON'T REGRET IT!! More
by Antonio
Employees Worked With
Drea
May 07, 2025
We were having issues while driving thru South Carolina and looked up the closet dealership from the highway and it was Lug off Chevrolet. Dropped the truck off with transmission issues and rented a car ba and looked up the closet dealership from the highway and it was Lug off Chevrolet. Dropped the truck off with transmission issues and rented a car back to Ga. Brain said they diagnosed the problem as a transmission sensor and gave us the price of $2800.00 dollars I approved repair. Days later they said it needed a new transmission at the cost of $7700.00 and I asked if the $2800,00 would be credit to the cost of a new one and they said no. I argued they miss diagnosed the problem and why should I trust their word now, Decide to go and tow our vehicle back to Ga and had a Chevrolet dealership in Greensboro replace the transmission with the same GM trans with warranty at $6400.00. I do not recommend using them for service. More
by Rinscoe
February 07, 2025
What a joke for a boss this guy is. Save yourself trouble and use a different dealership. Trevor can’t be bothered to answer an email or return a phone call after he and his pathetic ex Save yourself trouble and use a different dealership. Trevor can’t be bothered to answer an email or return a phone call after he and his pathetic excuse for employees can’t keep their word. AVOID AT ALL COSTS. More
by Gehrisch9
December 26, 2024
We recently purchased a new 2024 Buick from this dealership. Marcus Taylor greeted us as we pulled up at the business. He was there for us through the entire test driving, selection and sales p dealership. Marcus Taylor greeted us as we pulled up at the business. He was there for us through the entire test driving, selection and sales process. Marcus was very professional and helpful. He made a usually stressful process so much easier for us. More
by deloresmorgan16
Employees Worked With
Marcus Taylor
December 16, 2024
Only in it for the sale, once they get it over with you see the staff stand around joking about how they "convinced" someone into a car they weren't exactly looking for. These are the basic form of conman/ see the staff stand around joking about how they "convinced" someone into a car they weren't exactly looking for. These are the basic form of conman/salesman. Stay away More
by C.rim
Employees Worked With
December 15, 2024
One-Star Review: The Worst Customer Service Experience at Lugoff Chevrolet Purchasing a car from Lugoff Chevrolet on December 5 has been nothing short of a nightmare. Their unprofessionalism, lack of comm Lugoff Chevrolet Purchasing a car from Lugoff Chevrolet on December 5 has been nothing short of a nightmare. Their unprofessionalism, lack of communication, and outright arrogance have left me beyond frustrated. 1. Missing Documents: Inexcusable Negligence The night I bought my car, I left without being given any of my purchase documents, as we were waiting on the check to come in the mail. Two days later, when I returned to finalize payment, I still didn’t leave with all the paperwork I needed. (Turns out this is my fault because, as they told me tonight, “every customer leaves with all the documents,” and if I am now missing one, they would help on Monday since tonight is Saturday.) I didn’t discover this issue until I tried to process a warranty refund for the vehicle I traded in—only to learn that critical documents were missing. 2. Almost 2 days of Ignored Calls and Emails I began contacting Lugoff Chevrolet at 10 AM on Friday, leaving a message with someone who promised the finance manager would return my call within 15 minutes. They told me he was “finishing a meeting.” By 2 PM, I had heard nothing. Over the next two days, I called a total of 11 times (many of which were unanswered), left multiple voicemails, and emailed my sales representative, PJ. Despite assurances that I would receive a callback “in a few minutes,” no one ever followed through. 3. Asante: A Masterclass in Arrogance and Gaslighting- When I finally spoke with Asante, the dealership’s “sales manager”, the situation went from bad to worse. Asante was condescending, dismissive, and more focused on defending himself than solving my problem. Despite proof of our previous text messages, Asante bizarrely insisted we hadn’t interacted before. When I expressed my frustration at waiting for him to do his job, he took offense, claiming I was “threatening him” simply because I told him he was useless. This led to him saying “I don’t know who he is”, yada yada. He tried to insinuate that by me telling him I would come to him the store, that I was threatening him. Asante is useless with customer care or support. Asante, knowing I have been waiting for days, left me on hold tonight for 7 minutes. I had to call back after being on hold for seven minutes to get the opportunity for the encounter I am describing tonight that luckily I recorded. If Asante feels "threatened" by being called out for his incompetence, he should rethink his role in customer service. Instead of owning his mistakes, he spent the entire conversation trying to establish his dominance, telling me things like “You don’t even know who I am” and insisting he was the only person who could help me—while refusing to actually do so. 4. The Finance Guy: Refusing Help and Hanging Up on a Paying Customer- The lack of professionalism didn’t end with Asante. When the finance team was finally put on speakerphone, another employee—whom I’ll refer to as the “younger finance guy with a child on the way”—displayed equally appalling behavior. After wasting my time reiterating excuses and offering no solutions, he sarcastically told me I’d been “pleasant to deal with.” When I asked for the general manager’s contact information, he flat-out refused, telling me the only number I’d get was the dealership’s main line. He then picked up the phone, sarcastically said, “You’ve been really pleasant to deal with,” and hung up on me. Let me be clear: I called repeatedly, left messages, and waited patiently for almost 48 hours, only to be dismissed with smug sarcasm and disrespect. For a paying customer to be treated this way is outrageous. 5. Jimmy in Finance: Excuses Over Accountability- Jimmy, the other finance team member involved, was no better. Rather than taking responsibility for the missing document, he rattled off excuse after excuse, telling me he was “too busy” working on back-to-back deals to answer phone calls for 16 working hours straight. Acc More
by Gehrisch9
Employees Worked With
Other Employees :
Asante (the owner supposedly) Taylor, Jimmy from finance, PJ sales rep.
November 20, 2024
If you’re looking for a professional salesperson go Rahmik. He was very helpful and understanding in what I was looking for in a vehicle! Rahmik. He was very helpful and understanding in what I was looking for in a vehicle! More
by Daniel1
June 27, 2024
Terrible experience on my last oil change. I bought the 2018 Enclave new there and everything has been ok until this last oil change. I opened the door to get in there was grease on the se I bought the 2018 Enclave new there and everything has been ok until this last oil change. I opened the door to get in there was grease on the seat. I didn't say anything I wiped it off and left. As I was driving home the screen popped up SERVICE OIL LOW ADD OIL. So, I pulled into the parking lot at Midway Elementary School which is 15.5 miles from Lugoff Chev Buick GMC. I turned the vehicle off, sat there for a few minutes, got out and checked the oil. It was not touching the stick. At 11:13 am I called the service department and explained my situation. The girl said, "oh no" and put me on hold. She came back on, and she said she would be sending someone with oil. At 11:24 am she called back to confirm my location and ask I how much oil she should send. I said, "I don't know, send a whole xxxx case, just send enough". At 12:29 pm the technician calls and says he's at the school but doesn't see my car. WRONG SCHOOL. At 1:29 pm I call the technician to see where he is and says he's 10 minutes away. At 1:42pm he shows up with the oil. Two hours and twenty-nine minutes to come 15.5 miles. I paid $95 for this, and I haven't received and an apology, I'm sorry, I'm sorry for the inconvenience or anything. Needless to say, I will not visit Lugoff Chevrolet Buick GMC again! The only reason I rate ONE STAR was because there wasn't anything lower. More
by grandpaflash14
Employees Worked With
May 08, 2024
Excellent explanations of forms, entire team was helpful with test drives and calls -and correspondence with test drives and calls -and correspondence More
by Vbcoachpaul
