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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,418 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,418 reviews

September 17, 2023

I appreciate the attention to details and follow through in getting the work completed in a timely manner. Employing mechanics that are trained and knowledgeable. Zach Miller is a compliment to the servic More

by s.torgerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the awesome feedback! You're right, Zach is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Beat customer service ever. Always trying to please the customer. Never had a disappointment moment with them. David was so polite and friendly. More

by angela.dotson76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Warner
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

At Luther Brookdale Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit with David and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Angela! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

I was in the accident the towed my car to the dealership instead of the collision center,so when working with my insurance the ask for photo so I went there ask for the key PHILIPS was very rude that's not More

by zaparlediesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip
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Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you sharing your feedback about your time spent with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

My main concern was not solved. 4 AWD service light still on and diving in 2 W mode still not working. More

by TLOR5229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate learning about your experience at our dealership. My number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Service Department is not up to its normal standards. With appointments you wait over an hour to check status of vehicle and they haven’t even started service. What good is an appointment if it isn’t hon More

by Wdgrandstrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you sharing the feedback regarding your recent visit to Luther Brookdale Chevrolet's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. If you would like to discuss this issue further, please feel free to reach out to me. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Fast, fast friendly good work clean facilities outgoing service people former employee trust the work I get could send message More

by rwhames545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servove
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Everyone was very helpful and respectful and made the process easy and I would recommend people to go here More

by mclemore_dekora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Zagal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We always like to read customer feedback and I am happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our entire team treated you with the respect you deserve. Congratulations on your new car! If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Nice and friendly staff, they care about you and providing great service on your vehicle... More

by Nancy Burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Thrane
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for putting your trust in Luther Brookdale Chevrolet, Nancy! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

This dealership handed my vehicle with excellent care. They where very professional and even showed me what was going on when I had questions about my vehicle. I felt like I was treaded like family. ⭐️⭐️⭐ More

by jakeherzog64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole turner
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Jake, hello and thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

They were willing to work with me on holding car until I could get there and then stayed late More

by patrickatherton0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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