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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 10, 2023

Every one I had contact with in the various departments at Luther Brookdale Chevrolet was friendly, concerned with customer satisfaction, and followed through with several visits until the car was fixed. E More

by serene.beth
Recommend Dealer
Yes
Employees Worked With
Idk who did the mechanical work but I know Carlos was the contact person and he gets a 5 also for excellent customer service.
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Beth. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 10, 2023

Zach was professional, knowledgeable and pleasant to work with. Highly recommend Luther Brookdale Chevy Buick GMC! More

by CBRENNANMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I cannot thank you enough for your wonderful review of Luther Brookdale Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 10, 2023

Thank youuuuuuuuu so much for your compassion and caring for me and my car I really appreciate each and everyone. More

by woodallmimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kallhof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Windhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Zagal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
K-Sandra Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Kabir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bao Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Luther Brookdale Chevrolet team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 10, 2023

Luther got my Volt in for diagnostics and repair in a timely manner, parts came in quicker than expected. Car was expected to take up to a month for parts and repairs, I was able to pick it up only one w More

by williamperkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Hello William! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 10, 2023

My service advisor Zach Miller did a great job answering all my questions regarding my recommended service. More

by JOHN.MARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Miller
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

John, I sincerely appreciate your feedback. Each employee is a valued member of the Luther Brookdale Chevrolet team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 10, 2023

Very good to there customers and very well in answering there questions keep the good work always More

by james.hayes1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm grateful for your kind words, James! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 09, 2023

I had to bring my car in 3 times for the same issue in order for it to be resolved. After each time I was told the issue was resolved when it was not. There were actually more issues with the vehicle when More

by Srad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 09, 2023

Very thorough and great communication. I always appreciate how well taken care of I feel when I visit. More

by dpnelson
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 09, 2023

One of the in the State of Minnesota . Keep up the good work. Thank you guys. More

by BISMACWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kabir
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 09, 2023

Had issues with the initial repairs. But the dealer stood behind it and took care of it. So far everything is good for now. More

by SCOTTOMPKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Cole Turner
Nov 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Scott, it’s great to know that we provided an exceptional service experience for you. I take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let me know! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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