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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
727 Reviews

727 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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September 15, 2023

Very poor service. They sold me a vehicle and promised fixes. I had to follow up for months before anyone would get back to me. They then fixed things partially and aga More

by reneekel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you taking the time to share your experience with our service department, Reneekel. Here at Luther Brookdale Chevrolet, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 15, 2023

Absolutely the best team to work with. They can provide you with excellent service and help you find exactly what you are looking for. If any problem occurs, they make sure to take care More

by gijoe0
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 14, 2023

We have bought 3 vehicles from Luther and have always been satisfied and also their service have always been top notch More

by schierello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Windhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

To say thank you is not enough! We are thrilled to read your kind words about your experience with us, in both service and sales. Please stop by Luther Brookdale Chevrolet again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 14, 2023

They are fast and flexible. They worked with my schedule to get my car serviced. More

by Customer 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you taking the time to write about your experience! Here at Luther Brookdale Chevrolet, we try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 13, 2023

Fast friendly service, have confidence my car was serviced correctly and as affordable as possible. Have bought several cars from Luther and will again when the time comes. More

by BIGGBADDWOLFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Sep 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 13, 2023

Good customer service and quality of service. Staff are very friendly and knowledgeable about their work. More

by bal_alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew and Zack of service dept.
Sep 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Bal, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 12, 2023

Very speedy and friendly service. Did a complete check of my car. Told my of things I needed fixed in the near future. More

by mpelkey810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Department.
Sep 14, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 11, 2023

Friendly crew and price was good. Wait time was a little high, but service center seemed busy. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Johnson
Sep 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind rating about our service department, Chris. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 11, 2023

Orlando post, this guy is the best went back for my second car , it took me longer to choose , then paperwork, great guy to work with!! More

by maurompls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Post
Sep 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a great experience! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 11, 2023

We will never go back this location, because we ordered sunroof parts and they were told it was part of warranty and they came back when we supposedly to pickup the car after they argued between them just More

by NASRO30021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember name
Sep 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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