Luther Brookdale Chrysler Jeep Dodge RAM

A little over three weeks ago I brought in my 2015 Ram 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking an 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking and I told the service advisor that I thought it might be a wheel bearing issue. They did an inspection and told me that both front CV boots were torn and that they were putting in a warranty service claim to replace both front axels. I was also informed all brake pads and rotors, and tie rod ends needed replacement, even though I just had a dealer replace my front rotors and brakes less than 9000 miles ago. After a few days I called to check on the status of the repairs, and the service advisor informed me that MaxCare through Mopar Vehicle Protection (MVP) now required them to submit warranty claims via email and that the approvals often took longer. I went on a 6 day fishing trip and came back to find out that they had still not received approval for the warranty claim. I spent the next 4 hours talking to different MVP and customer care employees to find out that dealerships do have a phone number that they can call to expedite approvals, and moreover that the claim for my vehicle was approved 7 days ago. I messaged the service advisor and he informed me that him and the service manager had missed the email and were very sorry. My vehicle repairs were completed that day, they did not replace the tie rod ends and were not sure why that wasn't done. I picked up the truck and took it on a trip up to Walker the next weekend. I noted the same noises from the front end and thought it was curious. On my way back, going through St Cloud the bearing started to make a very loud metallic squealing and grinding noise. I pulled over and attempted to call the dealer but it was after hours. I paid for the $400 tow to have the truck brought from St Cloud to Brooklyn Park to let the dealer make the appropriate repairs. They following day the service advisor called and informed me that the front driver wheel bearing was bad, it needed a new water pump and the fan clutch required replacement. That day I told them that I needed this to be expedited and that I needed my truck, or a loaner, back in a week in order to pull my boat for a fishing trip. I messaged the service advisor to attempt to get a status on the warranty claim, where he again informed me that they could only send an email and that the phone number didn't work. I called the phone number 1-800-521-9922 and selected option 3 to check on the status of a claim approval, I was told this was only for dealer use and I wasn't able to validate the status of the approval. I called the service manager and advisor and asked them to please call the number to get the approval expedited. They told me they would and that they don't have any loaner trucks available. I was informed that they would get back to me today (Wednesday) as I needed the truck back tomorrow. I have still not received a call or message. I finally messaged back that I would pay for the repairs and could be reimbursed after approval was granted, still no answer. Very disappointed in the communication and customer service provided at Luther Brookdale Dodge/Jeep/ Ram in Brooklyn Park, MN. I'll provide an update to let you know how the whole experience ended, and if they are able to cover my towing costs to allow them to make all appropriate repairs. More

Great customer service from Chris Brown and the whole team! I was very happy with my experience and am glad that they got me back in the road with vehicle I wanted. team! I was very happy with my experience and am glad that they got me back in the road with vehicle I wanted. More

Very responsive and quick follow up. Made the buying process easy. A big thank you to Chris Brown for the help! Made the buying process easy. A big thank you to Chris Brown for the help! More

Jay Diggs was great to work with! I enjoyed my experience and love the new Jeep! I enjoyed my experience and love the new Jeep! More

Jordan was really helpful and knowledgeable about the vehicle we were looking for. He was reassuring when it came to the options that we had with the price range we wanted to be in. vehicle we were looking for. He was reassuring when it came to the options that we had with the price range we wanted to be in. More

Nice fella, excellent energy! I would recommend anyone to experience the wonderful service. Thank you I would recommend anyone to experience the wonderful service. Thank you More

Good experience, they explained every thing in good detail recommend they where patient and polite detail recommend they where patient and polite More

Extremely pleased with our experience. Jen and Freddie made the entire process feel seamless and easy. Jen and Freddie made the entire process feel seamless and easy. More

Great service and turnaround time. Communication was prompt and very responsive. Appreciated the assistance in making it work for us. Communication was prompt and very responsive. Appreciated the assistance in making it work for us. More

Had an outstanding experience buying our new van at Luther Brookdale Chrysler Jeep Dodge RAM. Both Jordan and Matt Bono were easy to work with and allowed us to buy the van "our way" including how we c Luther Brookdale Chrysler Jeep Dodge RAM. Both Jordan and Matt Bono were easy to work with and allowed us to buy the van "our way" including how we chose to finance the car. Only one orange star take-away: we were disappointed that we were not offered any trade in allowance on our old van. More