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Luther Brookdale Mazda
Brooklyn Center, MN
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,854 reviews
August 06, 2019
wrong phone numbers I had an 8:30 a.m. appt. for which they were supposed to pick up my car & drive it to the Auto Performance Shop in Hopkins. They came in at 10:15 and I had an 8:30 a.m. appt. for which they were supposed to pick up my car & drive it to the Auto Performance Shop in Hopkins. They came in at 10:15 and told me that my car was still at the dealer. They said it would be done around 4 p.m. They were nice enough to give me a ride home to wait & a pickup to return to the dealer. Everything was all covered (items completed: remote start, windshield protector, invisible shield). Also, I left my contact phone numbers when I got there in the morning (this was the 3rd time I had given my numbers to various people at the dealership throughout the buying process). Said they would call around 3-3:30 p.m. to tell me it's ready. Got no call, so I called & they said they had the wrong contact numbers for me (not even close to my numbers) and the car was ready. Again, very nice of them to drive me home & return to pickup car. I must say that dealing with Scott Shragg, salesperson, was a pleasure. He answered all my questions & was very knowledgeable about the car, the buying process and helping me with some accessory questions. More
by JROOZ
Verified CustomerEmployees Worked With
August 06, 2019
Don't go here unless you're a lucky person Coming from a person that works in a customer service job, the customer service here is only surface level. What I mean by that is they seem all nice Coming from a person that works in a customer service job, the customer service here is only surface level. What I mean by that is they seem all nice and happy and care about you until you actually have a problem. The buying process was fine, I bought a 2016 Mazda 3 in the early winter and the first time I went to use the AC was in the spring. Right away I called the dealership to see what they suggested, they just said the warranty is up so I could pay them to take it in and look at it. Instead I took it to my local mechanic and they found out the AC compressor was broken which was odd in a car that young and suggested I speak to the dealer because could have likely broken when I got it, or at least while it was under warranty. I would have never known it was broken since it was winter, due to the nature of this issue I figured such "nice people" would be willing to look into it. It was like pulling teeth to get the dealer to work with me on it. They continued to repeat how much they understand my situation but the warranty is up so there's nothing they can do. I was thrown around between the service and sales departments. They insisted it was checked when I bought it, however a diagnostic would cost 150 and take several hours. That just didn't add up. I don't know what the initial check was but of course the xxxx car will blow out cold air in the winter. After several phone calls the finally agreed to a free diagnostic, and quoted me at 1400 to fix. A different trusted local mechanic couldn't believe the situation, and was able to fix it for less than 600. Just don't go here. More
by unicat
August 02, 2019
Best team in the business My first contact was with Ashlee. Before I had even committed to purchasing, she answered every single question I threw her way, crunched numbers and My first contact was with Ashlee. Before I had even committed to purchasing, she answered every single question I threw her way, crunched numbers and was super friendly and helpful. When I decided to make the trip in, Melissa helped me. I was on the fence about whether to lease or buy used and I never felt pressured to go one way or the other. Mike was incredibly fair and flexible with me for my trade-in. I typically hate the process of buying a new car but this team made it bearable! I have already spread the word on what a great team this is and will go back to Ashlee or Melissa every time. More
by ASCHIRMERS
Employees Worked With
Other Employees :
Mike Zowhgi, Ashlee Stachowski, Paige Pickard
August 01, 2019
Happy with my recent service The loaner car you provided while my car was being serviced was very nice (new Mazda CX-5), and the repair was done to my satisfaction. Thanks! The loaner car you provided while my car was being serviced was very nice (new Mazda CX-5), and the repair was done to my satisfaction. Thanks! More
by denis
July 31, 2019
Great service Ross was wonderful to work with . Listened to what I was looking for . Ross was patient going over options and was very prompt to respond to questio Ross was wonderful to work with . Listened to what I was looking for . Ross was patient going over options and was very prompt to respond to questions when I reached out. He knows his product well. Was not pushy and was very quick and getting things done for me in a timely manner. I love my new car! More
by sarah.kubal
Employees Worked With
July 31, 2019
Always fast and friendly Kevin is always easy to work and provides the ultimate customer care, with out him there would be a good. Always happy and likes what he does in the Kevin is always easy to work and provides the ultimate customer care, with out him there would be a good. Always happy and likes what he does in the service dept. More
by LAPPI31
Employees Worked With
Kevin Tran
July 30, 2019
Great Service Great overall experience! Ross was extremely friendly and helped me find what I was looking for! If you want great customer service, this is your best Great overall experience! Ross was extremely friendly and helped me find what I was looking for! If you want great customer service, this is your best option! ?????????? More
by gabriel.mercado1
Employees Worked With
July 29, 2019
Overall, everybody is very, very friendly. No matter what, every employee will stop to make sure you're doing well and ask if you need anything. I haven't ran into a unfriendly person. Great ex No matter what, every employee will stop to make sure you're doing well and ask if you need anything. I haven't ran into a unfriendly person. Great experience every time I'm here. More
by cory.lovan
Employees Worked With
Brandon Cogswell
July 27, 2019
After a long day of searching Melissa and the staff were kind, laid back, and informative. The sales approach put me at ease. I got the car I wanted and a deal I am happy with. Tha Melissa and the staff were kind, laid back, and informative. The sales approach put me at ease. I got the car I wanted and a deal I am happy with. Thank you Luther Brookdale Mazda. More
by Mike
July 27, 2019
1st service for new vehicle This was the first scheduled service on our new CX9. Kevin was friendly and efficient and the whole experience went perfectly. I am looking forward This was the first scheduled service on our new CX9. Kevin was friendly and efficient and the whole experience went perfectly. I am looking forward to their new even larger dealership/service center that opens later this year. It looks awesome. More
by NewMazdaOwner
Employees Worked With
Kevin Tran
