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Luther Brookdale Mazda
Brooklyn Center, MN
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,854 reviews
April 14, 2019
Great customer service My sales person, Melissa, was wonderful! I like to communicate through text and she was very prompt at responding. Melissa has even checked with me a My sales person, Melissa, was wonderful! I like to communicate through text and she was very prompt at responding. Melissa has even checked with me a couple times after the sale to see how I was doing and if I had any questions. More
by mcrenstrom
Verified CustomerEmployees Worked With
April 13, 2019
Ext Warranty service - AWC pump. There was a small issue/confusion in getting the part in, but Mandy and Dallas were very helpful in assisting and coordinating the repair. Both very f There was a small issue/confusion in getting the part in, but Mandy and Dallas were very helpful in assisting and coordinating the repair. Both very friendly and Dallas was helpful in coordinating a rental so I was able to efficiently complete my work day while the work was being done. More
by cdubya85
April 13, 2019
New vehicle purchase Sean Mahbubani was great to work with, very knowledgeable ,honest and polite. Committed to customer satisfaction without any pressure. I would recomme Sean Mahbubani was great to work with, very knowledgeable ,honest and polite. Committed to customer satisfaction without any pressure. I would recommend him to anyone. Adam Kretsch the General Sales Manager was great as well.Made the purchasing process very easy and relaxed. More
by RGEISTER
April 13, 2019
Purchase of new vehicle Sean was great to work with, very knowledgeable ,honest and polite. Committed to customer satisfaction without any pressure. I would recommend him Sean was great to work with, very knowledgeable ,honest and polite. Committed to customer satisfaction without any pressure. I would recommend him to anyone. Adam the General Sales Manager was great as well. Made the purchasing process very easy and relaxed. More
by RGEISTER
April 11, 2019
Quick, Easy & Helpful From the moment Abi answered my call to the moment I drove off in my new car, the entire process was simple and stress-free. From the moment Abi answered my call to the moment I drove off in my new car, the entire process was simple and stress-free. More
by YMUSONDA
April 11, 2019
Good work All questions answered quickly, no last second surprises. I communicated via text messages which made it very convenient at all hours. I also got a All questions answered quickly, no last second surprises. I communicated via text messages which made it very convenient at all hours. I also got a fair value for my trade in. More
by NewOwner
Employees Worked With
Eric Palmer
April 11, 2019
Love this dealer! I’m very happy I went to this dealer! Eric P. has been wonderful to work with, not even a year into my lease and I’m ready to do another through him a I’m very happy I went to this dealer! Eric P. has been wonderful to work with, not even a year into my lease and I’m ready to do another through him and Luther Mazda! Great customer service is hard to find these days! More
by HAMAN131
Employees Worked With
Eric Palmer, Kevin Tran
April 11, 2019
Fast ; Yet costly I’m happy with my car but not the price. I found the exact car for cheaper, plus lower miles. I bought it to there attention but they were very persis I’m happy with my car but not the price. I found the exact car for cheaper, plus lower miles. I bought it to there attention but they were very persistent my car was different and better, so there wouldn’t be any price adjustments. Which kinda sucks. Plus I was told I had a 3 year warranty, which turned out to be only 1 year. More
by S_W
April 10, 2019
Great experience !! I've heard horror stories about buying cars, so I was extremely nervous. The entire staff was friendly, and helpful. They made me feel welcome from st I've heard horror stories about buying cars, so I was extremely nervous. The entire staff was friendly, and helpful. They made me feel welcome from start to finish. Special thanks to Don Rollins!! More
by NRAMBO25
April 09, 2019
needed a new tire Needed to replace a tire. I called multiple times on Monday the 8th and did leave a voicemail and no call. I decided to go into the dealership and wa Needed to replace a tire. I called multiple times on Monday the 8th and did leave a voicemail and no call. I decided to go into the dealership and was told I needed to replace all four tires. I am paying extra for any damages my car/tires might sustain. I was told my coverage will cover the one tire but the rest needed to come out of pocket. I would have been able purchase the other three by the end of the week. I didn't want to drive with a spare all week that's the reason I asked for them to install it. I was told it wasn't possible so I called my boss to ask if he knew anything about my issue. He called your dealership and told them that I am entitled to get the tire and am able to take it somewhere else for installation. I wasn't aware of that. We were told that there would be a tire waiting for me, head over and pick it up. I showed up, waited for 40 minutes and was told that there wasn't a tire for me and they didn't have any available. To come back today Tuesday the 9th for a new one. At this point I feel like I was retaliated on for wanting to take the tire somewhere else to get installed. Kate Brown is the service consultant is who I was working when I went in and she said they had four tires in the shop but when I went back a few hours later, no tires could be found. I also asked if it was okay for me to run on my spare and she told me to head to a gas station and make sure it has enough air in it when she probably could have someone check for me since I was already there. I was planning on purchasing my tires and hadn't considered servicing my vehicle anywhere else but unfortunately I've completely changed my mind. More
by EB
Employees Worked With
