Luther Brookdale Toyota

It is always a pleasure to deal with Brook Dale automobile store. The same goes for dealing with keeping up with routine maintenance highly recommended. automobile store. The same goes for dealing with keeping up with routine maintenance highly recommended. More

I bought a new car and the sales person Mr.Toua Yang was an outstanding professional person I have ever met. He even went ahead to bring my car home the next day because I didn't have a ride to pick it up. an outstanding professional person I have ever met. He even went ahead to bring my car home the next day because I didn't have a ride to pick it up. Thanks for your help sir you are one in a million! More

Excellent service, COVID-19 protocols were well designed and effective. Service was thorough and comprehensive. Overall a good experience and a good dealer as well. and effective. Service was thorough and comprehensive. Overall a good experience and a good dealer as well. More

Had my vehicle taken in for a recall fix as it died on the highway and codes and another auto shop said the recall would likely fix my vehicle. Towed it to Luther Brookdale Toyota and was told it wasn't the highway and codes and another auto shop said the recall would likely fix my vehicle. Towed it to Luther Brookdale Toyota and was told it wasn't part of the recall and I would have to pay for diagnosis and fix and that it would likely be expensive. I had to call Toyota customer support who confirmed my vehicle was part of the recall. They called the dealership to inform them and have them order the parts. Recall fix done, was told car wouldn't start so I told them to go ahead and diagnose it. Asked for an update next day and was told it starts but needs to go for test drive. Day after that I asked for an update and was told the throttle body was dirty with carbon and that is why it died on the highway and that it would stall out on their test drive. Was billed for this work. Prior shop confirmed if it was a dirty throttle body that the engine should at least turn over to try and start and that this dealer was not being honest. All codes pointed to the part of car that was in the recall and if it was a dirty throttle body it would at least try to start but might not run well. Steer clear is my advice. I did reach out to the service manager via email and waited over a week to post review in case they did reach out to me. I have not heard back from them and I assume I won't. This was my worst experience at a dealership. More

Convenient, friendly, efficient & reliable service. Extra points for being close to home. Service is fast, waiting room is clean. Decent coffee for customers while waiting. points for being close to home. Service is fast, waiting room is clean. Decent coffee for customers while waiting. More

Great service and knowledgeable team. Answered all of my questions and took time to make sure I was taken care of. I have been a customer for years and will keep going back. questions and took time to make sure I was taken care of. I have been a customer for years and will keep going back. More

I purchased a used car at this dealership. It was a fantastic experience as far as buying a car can be. I have since taken the car to the dealership numerous times for warranty servicing and have alwa fantastic experience as far as buying a car can be. I have since taken the car to the dealership numerous times for warranty servicing and have always had a great experience. Everyone is very efficient, attentive, professional and friendly. They also have a very nice, clean, comfortable waiting area if you choose to stay while work is being done. Awesome all the way around! More

I would like to give special thanks to Duane Green. He was the first tech I met At Luther's several years ago and he saved me from pursuing a bogus problem diagnosed by another garage. I have always retu was the first tech I met At Luther's several years ago and he saved me from pursuing a bogus problem diagnosed by another garage. I have always returned to Luther and I will continue to do so. All the techs I have dealt with were exceptional but I will always have a special appreciation for Duane. More

I wish I could give 100 stars to Linch Her. This guy is amazing not only pre, or during the sale, but also after the sale. I called not less than 3 times requesting him to do this and that - all requests h amazing not only pre, or during the sale, but also after the sale. I called not less than 3 times requesting him to do this and that - all requests had to do with my car sale. He goes EXTRA MILES to help his customers. Linch is very friendly, genuine, and professional. Not only customers, but everyone at this dealership loves him. Linch I can not thank you enough for all the post services that you did for me family. Kudos to you and your team at Luther Brookdale Toyota. I will refer my family and friends to you. That is the least I could do. Thank you HUMONGOUSLY. More

Jeffery Gammack was very professional and friendly. He spent a lot of time making sure I was satisfied with Highlander. He new everything about the Highlander and was able to answer all questions. spent a lot of time making sure I was satisfied with Highlander. He new everything about the Highlander and was able to answer all questions. More