Luther Brookdale Volkswagen

I bought a 2017 GTI and love it! Veronica the sales lady was very sweet and respectful although a bit quiet. Overall amazing place to buy a car! was very sweet and respectful although a bit quiet. Overall amazing place to buy a car! More

Performed requested service and informed me of upcoming maintenance I would need before winter. Emailed me every step and car was completed on time and clean. maintenance I would need before winter. Emailed me every step and car was completed on time and clean. More

The staff was great then for me on everything that’s going on with the vehicle they even videoed it and the guy who sold me the tires in management two thumbs up for him I appreciate your tires and rims going on with the vehicle they even videoed it and the guy who sold me the tires in management two thumbs up for him I appreciate your tires and rims and soul and thumbs up for the staff in service department as well as parts More

I like your dealership. I’ve been many times and have received excellent service. Sorry guys I just never give 5/5 stars. This is a great dealership! received excellent service. Sorry guys I just never give 5/5 stars. This is a great dealership! More

It took multiple days and people to complete the service work needed on my recently purchased used Atlas. My sales person was great but service then was terrible. I went through multiple people that did not work needed on my recently purchased used Atlas. My sales person was great but service then was terrible. I went through multiple people that did not fulfill repeated requests and received no communication. I only finally received communication once Maurice in service took over at the end of my experience. Then when my vehicle was returned it was in horrible condition. My center council cover in the back seat was not properly secured, there were nuts and bolts in the front and back seat on the floor, nothing was vacuumed after being worked on, the “carpet” under the drivers door was pulled up and made difficult to move seat back and forth. Center storage cover still does not open and close well as I don’t know if I snapped it all back together properly. Very bad first experience after purchasing my with your dealership. More

Took my car there a week before it broke down. The breakdown costs thousands of dollars. After I took it back the car still doesn’t drive properly. Waste of money and time. breakdown costs thousands of dollars. After I took it back the car still doesn’t drive properly. Waste of money and time. More

Took great care to accurately diagnose the issue. Then they made sure to let me know where they were in the process. They did well. they made sure to let me know where they were in the process. They did well. More

Visited the dealership for the normal mfg suggested maintenance plus an unknown oil consumption issue. Dealership did not charge me to check into the issue, though it performed some additional work to maintenance plus an unknown oil consumption issue. Dealership did not charge me to check into the issue, though it performed some additional work to diagnose the issue. Though no problem was found, we have a plan for checking it going forward. More

When I had function a cycle of motion after repair I had heard a crunch like pop like something maybe had got pinched in the motion... I had called immediately It seemed that I had missed the service guys t heard a crunch like pop like something maybe had got pinched in the motion... I had called immediately It seemed that I had missed the service guys they had gone home. So I had left a message, the next day I have still yet to get a call back... More

The service was excellent and very thorough. I love the friendly knowledgeable employees! It feels just like stopping at a friend’s house for a visit! friendly knowledgeable employees! It feels just like stopping at a friend’s house for a visit! More