Luther Brookdale Volkswagen

It was a great experience! We came back because we have had good experiences with sales and service in the past. We came back because we have had good experiences with sales and service in the past. More

Jenny was amazing to work with very friendly and super out going I would highly recommend anyone looking to go see Jenny. out going I would highly recommend anyone looking to go see Jenny. More

I worked with Stephanie and she was fantastic. I purchased a 2021 Atlas. She was very professional, friendly and went above and beyond to get answers to every question we had. As this was a big pu I purchased a 2021 Atlas. She was very professional, friendly and went above and beyond to get answers to every question we had. As this was a big purchase for us we wanted to make sure we were in good hands. I will say this was the best experience I’ve ever had purchasing a vehicle. She kept us informed and her communication were great! We left there feeling very good about our purchase. The only downfall which was a concern before purchasing the vehicle was the break pads which when I test drove I felt like the breaks were a little funky. But it all passed the Certified pre owned inspection … The service tech manager reinsured us there was still 50% life left. But I only had the vehicle 9 days and had to replace the break pads because they were grinding which was upsetting to me with such an expensive purchase of the vehicle. I also noticed a chip on the windshield when I got home from the dealership which I had to get repaired immediately. I would still purchase from them again because Stephanie was so great and everyone was very nice. I just have more experience now and would definitely request new breaks before purchasing. More

I did not end up purchasing from this dealership but they were helpful in my process of purchasing from a different dealership. Andrea was helpful and professional. were helpful in my process of purchasing from a different dealership. Andrea was helpful and professional. More

Excellent service, from start to finish! We needed help that same day, and they accommodated us - thank you!! We needed help that same day, and they accommodated us - thank you!! More

Quick in and out, Elijah was easy to work with on the purchase. Nice environment. purchase. Nice environment. More

Easy, no pressure test drive. Great car at a reasonable price. Easy financing. Overall a very good car buying experience! Great car at a reasonable price. Easy financing. Overall a very good car buying experience! More

Service and management wer great but whatbis that little extra you can do to make the customer feel like that got a little something extra. This was my second purchase here. The first time I asked for a c extra you can do to make the customer feel like that got a little something extra. This was my second purchase here. The first time I asked for a couple little VW gifts for the kids and was told I would get them soon on the mail. Never did and communication stopped. Second purchase I mentioned this and no follow up. Asked for just a key chain to feel like I got something extra and was given what looked like an autoshow hand out. Not a good look. More

Always a great experience with the service department. Helpful, knowledgeable, friendly and fast. I like it here. Helpful, knowledgeable, friendly and fast. I like it here. More

I was grateful for their willingness to work with me from afar on a car I’ve been searching for and has been tough to find. Though communication was appreciated with follow up from supper visits when I was w afar on a car I’ve been searching for and has been tough to find. Though communication was appreciated with follow up from supper visits when I was waiting for responses, overall the expense was chaotic, unclear, misstep after misstep, and acknowledgement of their missteps and apologies, but left me with a bad taste and overall frustrated by how much was missed but for my ridiculous amount of having to be so thorough. Car buying is always difficult, and then I had the distance and all the components I have no control over, but even their normal processes having nothing to do with my distance left me confused and frustrated. Multiple calls and mailings and corrections to get the car delivered smoothly. I did very much appreciate Scott’s outreach and follow up to make things right. And the car has so far been great, though still some mysterious sounds I’ll be taking to VW with my CPO. More