Luther Brookdale Volkswagen

Leased a 2022 ID. 4 from the dealership. We felt we got an excellent lease and the vehicle is great. D'Aundre was a pleasure to work with and was able to help us unders 4 from the dealership. We felt we got an excellent lease and the vehicle is great. D'Aundre was a pleasure to work with and was able to help us understand the options available to us in the leasing process. Due to the short time we had we did not get a full walk through of the vehicles features and functions. More

Everyone at this dealership was exceptionally helpful and did everything they could to help me find the right car at the right price! Stephanie C was above and beyond helpful and was amazing to work with! did everything they could to help me find the right car at the right price! Stephanie C was above and beyond helpful and was amazing to work with! More

Sales was fine, but used car management was horrible. Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin ar Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin are filter was replaced upon purchasing the car. It wasn't (maybe never was) and I replaced it along with the wipers. Picture were shared with service and sales. Not really an apology nor offer to reimburse. Battery had a bad cell and was replaced. Turns out noise when braking was remedied by replacing all rotors and pads, which clearly shows lack integrity of the original inspection. Also figured out there was one tire that was a different make and model from the other three. Used car manager wanted to leave it that way until I pushed back. In the notes on the service invoice, it states that some of the wheels are bent and is causing some vibration. Says see notes for recommendation, but don't see those notes and it wasn't gone over with me, so not sure if its a problem or not outside of the vibration. Saleswoman, finance and I believe service were fine, but whomever is responsible for prepping used cars and making decisions that directly impact your customers did a horrible job. Unfortunately, that's what highlights my experience. The good thing was that outside the wipers and cabin air filter it didn't cost me any extra except for the fact it took two weeks. More

My partner and I purchased a 2023 ID. 4 and absolutely love it. We worked with Adrien R. who explained all the features of each of the many different ID.4 trim levels. This is our first EV 4 and absolutely love it. We worked with Adrien R. who explained all the features of each of the many different ID.4 trim levels. This is our first EV and we had many questions. Adrien answered them all and made us feel very well informed. Adrien also worked his sales manager and finance office to make sure I got the deal I wanted. I really appreciated the work he put into making this sale happen and giving us all the information we needed to move from a gas fuel vehicle to an EV. Thank you Adrien! More

The dealership has always put the customer first, both in sales and service. They work very hard to solve any issues. sales and service. They work very hard to solve any issues. More

Our experience with Luther Brookdale Volkswagen was excellent. The staff were knowledgeable, friendly, and great to work with. excellent. The staff were knowledgeable, friendly, and great to work with. More

Easy to work with and provided top service! Helped me decide what car was best for me! Helped me decide what car was best for me! More

Good service nice employees knowledgeable facility clean a lot of views and waiting area very. a lot of views and waiting area very. More

All maintenance was taken care of efficiently. Everything was explained and a video of work done was sent as well. Thank you very much. Everything was explained and a video of work done was sent as well. Thank you very much. More

Great service. Great pricing. The team at Luther worked with me to get the c best deal possible. Great pricing. The team at Luther worked with me to get the c best deal possible. More