Luther Brookdale Volkswagen

We are not happy that we had to pay for three diagnostics in 2023 in a short amount of time and we also had to pay for two alignments. That should’ve been taken care of in one service call. We had a boot rep in 2023 in a short amount of time and we also had to pay for two alignments. That should’ve been taken care of in one service call. We had a boot replacement and then later a spring went bad. also, any time we had to replace a part we were asked if we wanted OEM or aftermarket which seem to be about $100 difference when we ask for the OEM we were told that they didn’t know how long it would take so we were talked into the aftermarket on a couple of occasions, I think we spent $7000 if we would’ve known that we had to bring the car three times and all the costs with it we may have thought differently about this brookdale used the emergency brake two of the three times that I dropped off and picked up and I was told not to use it in the first time I picked up the car the center compartment between the driver and passenger side latch was broken off, laying in the back of my car and the visor on the passenger side was broken not too happy especially about the cost and having to drop it off three different times More

Hannah worked efficiently and effectively to set me up with a new vehicle. And the whole team made this the quickest car buying process I’ve ever been part of. with a new vehicle. And the whole team made this the quickest car buying process I’ve ever been part of. More

Steve, Andrea, Connor, and Nate were all great to work with, from start to finish. They answered all my questions and made me feel certain I was being listened to. They’re a big reason I’ll keep going to with, from start to finish. They answered all my questions and made me feel certain I was being listened to. They’re a big reason I’ll keep going to Brookdale VW. More

Tyler and Brad were very helpful in responding to my texts and sorting out my car battery warranty issue. They were also curteous. Thanks. texts and sorting out my car battery warranty issue. They were also curteous. Thanks. More

Terrible, awful, false warranty, no accountability, angry and aggressive sales manager, sold me a lemon that burns oil so bad I need to replace the engine. Turns out my car is involved in a class action laws and aggressive sales manager, sold me a lemon that burns oil so bad I need to replace the engine. Turns out my car is involved in a class action lawsuit for the oil burning issue and they still told me it's normal oil use. I'm adding a half quart every 500 miles now. Dealership staff started yelling at me when I asked for a refund. Horrendous experience at Luther crookdale vw More

Great consumer service, friendly, knowledgeable about the vehicles I wanted to see. Patient, I didn’t feel rushed. It was a good experience. vehicles I wanted to see. Patient, I didn’t feel rushed. It was a good experience. More

I had a great experience and would recommend anyone to go here, Thanks again for the great service!!!! here, Thanks again for the great service!!!! More

They worked really hard to make sure I was getting the right car. Jacque went above and beyond for me. right car. Jacque went above and beyond for me. More

Jason has been great to work with. His genuine and honest style is nice to see. His genuine and honest style is nice to see. More

Luther VW made my car search easy. Staff is friendly. No pressure sales. I would recommend. Staff is friendly. No pressure sales. I would recommend. More