Luther Family Buick GMC

A good experience for us The dealer that assisted me was very patient, thoughtful and helpful. No pressure. He went over and above to have the vehicle ready for pickup. He The dealer that assisted me was very patient, thoughtful and helpful. No pressure. He went over and above to have the vehicle ready for pickup. He took the time to show me all the "bells and whistles"on the vehicle.walked me through the service department to ensure I knew where to go for routine maintenance in the future and got me a voucher for a free oil change, which is just that extra thoughtfulness that was not expected.. When I arrived to pick the vehice up, he was out shining it up one last time. And this was a 7 year old pre-owned and he still wanted it to look great!. We don't do a lot of car shopping but this was a positive experience for us in comparison to the many different places I looked and test drove across the metro.. More

Buyer beware Recently purchased an 09 GMC Denali. When I called to see if it was available I was informed it was sold. Later Andy Canaday called back to say it was Recently purchased an 09 GMC Denali. When I called to see if it was available I was informed it was sold. Later Andy Canaday called back to say it was out for paint. I went to the Luther family GMC to look at the vehicle was informed it had been inspected and ready to go. Found the paint on the drivers door had a noticeable run in the recent paint. When I informed the salesman Nevin Beauchamp, I overheard him telling the finance guy “he noticed the run in the paint”. Had them redo the job before the purchase. That evening noticed a cab running light is out. Needed to be replaced- 3 days later pick the unit up found the power mirrors not working, to which the salesman replied “it doesn’t have them” (it does)..After reading the owners manual, contacted them to have it inspected and repaired. They replaced the passengers side power mirror. Said the driver is fine it works (some times). 2 days later auto start did not work, no heat, get to work .... battery dead... the battery had to be replaced. Another inconvenience to schedule. Glad I didn’t leave town for the weekend! Next the front tire sensor goes out.. back in for service. After a closer look found weathered tires I wouldn’t call safe. Replaced tires on my own dime.Overall- The unit was NOT fully inspected and the inconvenience was horrible! Would have preferred a better price out of all the inconvenience. In the end Nevin Beauchamp knows a friend of mine and used him as a reference to send the former service manager a $50 gift card. Shady, under educated about the product thanks for truck. But I would go to Luther’s for service and would recommend Gateway. More

Very good service I was in need of help !and the staff stepped up and got my truck serviced so that I could get back on the road. Thank you. I was in need of help !and the staff stepped up and got my truck serviced so that I could get back on the road. Thank you. More

Quick. Polite. Excellent customer service. Overall awesome!! I was quoted a price to repair my vehicle at another dealership, and Luther fixed it for almost half the price. Everyone was so nice and helpful. Ver I was quoted a price to repair my vehicle at another dealership, and Luther fixed it for almost half the price. Everyone was so nice and helpful. Very impressed with our rental car. More

Fast and thorough. Luther GMC is customer oriented and not pushy to sell other added products. Their service area is exceptional as far as friendliness and knowledge of Luther GMC is customer oriented and not pushy to sell other added products. Their service area is exceptional as far as friendliness and knowledge of auto service More

Great I couldn't delete old autos nor could I deselect a service that I didn't want. Software glitches that are inexcusable in 2019. Also, after checking I couldn't delete old autos nor could I deselect a service that I didn't want. Software glitches that are inexcusable in 2019. Also, after checking in I was sent a text telling me that I was checking in. That is technological overkill. More

Got a new GMC. Got a new GMC pickup at Luther GMC the other day. As always, the salesperson, Wayne Ellefson, and the rest of the staff treated me well and gave me Got a new GMC pickup at Luther GMC the other day. As always, the salesperson, Wayne Ellefson, and the rest of the staff treated me well and gave me a good deal on the trade in. More

Leather seats They got me right in and out. Both of my seat backs were replaced with no hassle! Kevin, is a great guy. I am very happy. They got me right in and out. Both of my seat backs were replaced with no hassle! Kevin, is a great guy. I am very happy. More

Easy car shopping Nice showroom, nice clean facility, good salesman (Wayne) , no pressure, just helpful. Will bring my service work here in the future. Lots of dealersh Nice showroom, nice clean facility, good salesman (Wayne) , no pressure, just helpful. Will bring my service work here in the future. Lots of dealerships out there that may look alike, but it’s the people who make the difference. More

Amazing Thank you for being so kind and knowledgeable on my vehicle’s mechanical problem. You guys were amazing on explaining the issue and how you would fix Thank you for being so kind and knowledgeable on my vehicle’s mechanical problem. You guys were amazing on explaining the issue and how you would fix it! I’m truly grateful for people like you! More