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Luther Family Buick GMC

Fargo, ND

4.7
4,462 Reviews
Come find out for yourself why the Fargo GMC and Buick customers keep coming back to our dealership. We are located at 3202 36th St Southwest, in the Southern part of town in Fargo. Our dealership has the car, truck, or SUV you are looking for. Luther Family Buick GMC in Fargo is the best choice for new and used Buick and GMC vehicles. We have a large selection of cars, trucks, and SUVs in our inventory for our customers. We invite you to come test drive any of our models, including the new Buick Regal, Enclave, or GMC Sierra. When you're ready for your next vehicle, make the trip to Luther Family Buick GMC in Fargo. You won't be disappointed.
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3202 36th St S

Fargo, ND

58104

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Showing 4,462 reviews

September 13, 2018

Time consuming From the initial meeting to signing took almost 30 days. Once we finally came to an agreement, it was about 2 hours of sitting around to sign papers. More

by HEATHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Gorby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Luther Family Buick GMC responded

Heather- We are sorry your car-buying experience was not very timely! We appreciate you bringing this to our attention. We're glad you're finally able to enjoy your vehicle and that Tony, Andrew, and Joe were so helpful. We aim to turn every customer into a life-long customer so we're thrilled to hear you'll be back. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 13, 2018

I did have a minor problem. Service wasn't aware of my service agreement right away. Which caused me some concern until he located in the computer some time later. But I alwa More

by judy.busko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Berghorst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Loose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Luther Family Buick GMC responded

I'm sorry to hear of your negative experience at our dealership. Our main priority is to provide excellent customer service, and that includes taking the time to explain all parts of your contract. I am sorry to hear about any miscommunication that took place. I'm glad the issue was resolved but know we're here should you need any help or have any additional questions! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 13, 2018

Oil change I would definitely recommend Luther Family Buick GMC. I appreciate the great service including the courtesy car ride to and from work and the car wash More

by RNDUBSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2018 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 12, 2018

New gmc acadia Professional sales and finance team.. Service introduction could have Ben done more professional but OK.. Pricing was competitive and sales team was More

by Rdhjlh
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Ust-Grothmann
Sep 13, 2018 -

Luther Family Buick GMC responded

We cannot thank you enough for your wonderful review of Luther Family Buick GMC and for your recommendation and congratulations on your new Acadia! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 11, 2018

RESPONDS TO CUSTOMER APPOINTMENT. Joe, I accomplished some very important appointments during the three day repair on September 7, 2018. I was successful making it to my morning class More

by hamner_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2018 -

Luther Family Buick GMC responded

Michael, it’s great to know that Joe provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 10, 2018

Everyone was very pleasant to work with I was happy with the friendliness and the nice people I worked withwe talked to Cory by phone and found this vehicle I bought and I am happy with the More

by D923GRATTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Berghorst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 10, 2018

Oil and Filter change I was in and out in a reasonable time. Made an appointment in advance — which worked great! The customer lounge area was very clean and well maintai More

by GBAKKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 09, 2018

Polite and Very Knowledgeable I couldn’t have asked for better service from the salesperson and finance guys. They really made buying my first vehicle a pleasure and exciting More

by nicholas.william.peterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Beauchamp
Sep 10, 2018 -

Luther Family Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 08, 2018

4 new tires and alignments Dropped car off early. Took a long time to check in but I guess you were short handed so the courtesy driver was nice enough to check me in which was More

by hspoehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t get his name but was driving courtesy shuttle 9-7
Sep 10, 2018 -

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 07, 2018

Excellent service My brakes were acting up and I was able to get serviced quickly. I took a courtesy ride to work while my car was fixed. Then got another ride back to More

by AMY022880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Luther Family Buick GMC responded

Amy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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