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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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March 08, 2022

First real experience with service dept. since we bought SUV last June. Simply pulled in, totally flat tire.....got ride home, notified when they were done and ride back. EVERYONE was very n More

by BOBBIWENDT48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben(?) and Mark(?) from shuttle service. Didn't recognize the face of guy who took care of the original service order bit he should be on this text too.
Mar 09, 2022 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 07, 2022

The repairs went well and Robb from the service department was really great! The dealership is nice. I was not impressed with the Courtesy Ride Driver. He used foul language and even referred to More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Luther Family Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 07, 2022

Great service found some other issues took care of them for me right way highly recommend. More

by wagner86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 06, 2022

Always great service! Even on a Saturday! Only thing i would change, if it could be faster LOL More

by chris.myers88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Luther Family Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 06, 2022

Easy to set appointment and when I got to the appointment, the work was completed promptly More

by WAYNEPILON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 05, 2022

I had a problem. They fixed it in a timely matter, fast and efficiently no problems More

by Dustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 05, 2022

Very professional, efficient and friendly service. Robin the staff member who assisted me was very helpful and friendly. I will come back and would recommend this place to anyone. More

by erna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 05, 2022

Was a awesome experience for auto service. Super friendly. Had a problem with steering and brakes. Even though they were booked solid they got me in for safety reasons More

by christmannbr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

christmannbr responded

Thanks for all your help

March 04, 2022

Service excellent. The parts and service cashier and tech. Person was very helpful with our account. More

by LARSONED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Loose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Fugle
Apr 07, 2022 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 04, 2022

Quick service and good communication. Responds in timely manor and friendly staff. Love the text message updates! More

by Keri0181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Luther Family Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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